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Activation problem


Shafiq
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Hi ESET,

im not able to activate ESET file security on Windows 2016 server using ESET security management center.

below are the logs :

Error: CUpdatesModule [Thread fe8]: PerformUpdate: Module update failed with error: Server not found. (error code 12547)

Warning: CPushNotificationsModule [Thread 13c4]: Failed to configure EPNS resource (retrying in 21600 seconds): Error calling PNS API 'PnsRegisterClient' (return code = 19108)

Licensing; ESET File Security: Activation was not successful. (Could not reach activation server. (ECP.25))

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It appears that ESMC cannot access the Internet.

1, Update servers unreachable

2, epns.eset.com unreachable

3, Activation servers unreachable

Please make sure that the ESMC server, ESMC agent and security products can access ESET's servers as per the KB https://support.eset.com/kb332/

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