Jump to content

"Product not Activated" even though Activate Product task succeeds


MKach

Recommended Posts

I'm new to using the ECA so please excuse my ignorance here.

8 out of 10 of my clients are showing not activated, even though the Activate Product task succeeds on all. The other 2 clients have successfully activated.

Details:

  • ESET Cloud Administrator
  • ESET Endpoint Security: 7.1.2053.0
  • ESET Management Agent: 7.0.577.0
  • All clients are Windows 10 Pro, and are actively checking in.

The EBA confirms that licenses are not in use for these clients. I have 20 free licenses. The license type matches the product installed.

I am remote without physical access to these machines and unsure of how to troubleshoot as the ECA is scarce on logs/feedback.

Any assistance is appreciated.

Thanks!

Link to post
Share on other sites
  • ESET Staff

Just for verification: is your license intended to activate ESET Endpoint Security? Asking because this would probably happen if you try to activate it with license for different product, i.e. ESET Endpoint Antivirus or possible other.

Link to post
Share on other sites

This was exactly the issue... I installed the wrong product... Security vs Antivirus 🤦‍♂️. Thank you.

On 11/4/2019 at 3:21 PM, MartinK said:

Just for verification: is your license intended to activate ESET Endpoint Security? Asking because this would probably happen if you try to activate it with license for different product, i.e. ESET Endpoint Antivirus or possible other.

 

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...