Clubsportfan 0 Posted October 25, 2019 Share Posted October 25, 2019 Hi all I just purchased ESET. I have come across a couple of things you might need to know. The Phantom account that you create for the anti theft. Do not open it if your computer is not stolen. It took me ages to get my normal account back. Plus here is a question. The anti theft program. If my computer is stolen how do I let ESET know if it is stolen. I dont have a phone and I only have this one computer. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 25, 2019 Administrators Share Posted October 25, 2019 1, You can log into any account providing you know the password. The phantom account doesn't use any password, however, logging into it will be evaluated as a suspicious activity and reported in the Anti-Theft portal. 2, You mark your device as missing in the Anti-Theft portal at my.eset.com. Link to comment Share on other sites More sharing options...
Clubsportfan 0 Posted November 9, 2019 Author Share Posted November 9, 2019 That is my point. There is no password. I clicked on my phantom account and it opened but then I couldnt sign out. The only way I could or know I could is to system restore. Any clues. LOL Not that I will be doing it again.😃😃 Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted November 13, 2019 ESET Staff Share Posted November 13, 2019 If you enter into phantom account, your device state is changed to suspicious. To revert it back to normal, go to my.eset.com, log in, go to Anti-theft, hit your device and mark it as Normal. regards peter Link to comment Share on other sites More sharing options...
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