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Ryan Dharmasaputra

Cannot Update Module EIS

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Most likely you are behind a proxy that requires authentication or that blocks access to ESET's servers and replaces the content of the update file with an html web page with information.

Please enable advanced logging under Help and support -> Details for customer care and run update. Then disable logging, collect logs with ESET Log Collector and upload the generated archive here.

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On 10/25/2019 at 12:47 PM, Marcos said:

Most likely you are behind a proxy that requires authentication or that blocks access to ESET's servers and replaces the content of the update file with an html web page with information.

Please enable advanced logging under Help and support -> Details for customer care and run update. Then disable logging, collect logs with ESET Log Collector and upload the generated archive here.

Please help me fix this problem :(

eis_logs.zip

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Your ISP doesn't return 401 correctly; instead they return a website showing 401 code:

http://dypaw170kphfx.cloudfront.net/?e=401&u=01etn3D2qRyVNq%2FnsPTlvu9gZyJDIwA3SyIrzbVcjHOD8IoALUN7S4iW5wqRSxS2OOBZWx2LMSyPO5dZqzf%2BZw%3D%3D&s=https%3A%2F%2Fvenue-files.locatise.io%2Fclusters%2F26%2Fstarter.js

 

image.png

Is it possible for you to connect through another ISP or through a proxy?

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8 minutes ago, Marcos said:

Your ISP doesn't return 401 correctly; instead they return a website showing 401 code:

hxxp://dypaw170kphfx.cloudfront.net/?e=401&u=01etn3D2qRyVNq%2FnsPTlvu9gZyJDIwA3SyIrzbVcjHOD8IoALUN7S4iW5wqRSxS2OOBZWx2LMSyPO5dZqzf%2BZw%3D%3D&s=https%3A%2F%2Fvenue-files.locatise.io%2Fclusters%2F26%2Fstarter.js

 

image.png

Is it possible for you to connect through another ISP or through a proxy?

I cannot. Because I'm at dorm and using 1 Wifi. So sad.

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