Ryan Dharmasaputra 0 Posted October 25, 2019 Share Posted October 25, 2019 I cannot update my Eset Internet Security. Always failed when I try to update and automatic update failed also. I'd uninstalled and then installed it again, but still cannot update. Please help me fix this issue. Screenshot : https://prnt.sc/pnuwiq Link to comment Share on other sites More sharing options...
Administrators Marcos 4,199 Posted October 25, 2019 Administrators Share Posted October 25, 2019 Most likely you are behind a proxy that requires authentication or that blocks access to ESET's servers and replaces the content of the update file with an html web page with information. Please enable advanced logging under Help and support -> Details for customer care and run update. Then disable logging, collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Ryan Dharmasaputra 0 Posted November 26, 2019 Author Share Posted November 26, 2019 (edited) On 10/25/2019 at 12:47 PM, Marcos said: Most likely you are behind a proxy that requires authentication or that blocks access to ESET's servers and replaces the content of the update file with an html web page with information. Please enable advanced logging under Help and support -> Details for customer care and run update. Then disable logging, collect logs with ESET Log Collector and upload the generated archive here. Please help me fix this problem eis_logs.zip Edited November 26, 2019 by Ryan Dharmasaputra Link to comment Share on other sites More sharing options...
Administrators Marcos 4,199 Posted November 26, 2019 Administrators Share Posted November 26, 2019 Your ISP doesn't return 401 correctly; instead they return a website showing 401 code: http://dypaw170kphfx.cloudfront.net/?e=401&u=01etn3D2qRyVNq%2FnsPTlvu9gZyJDIwA3SyIrzbVcjHOD8IoALUN7S4iW5wqRSxS2OOBZWx2LMSyPO5dZqzf%2BZw%3D%3D&s=https%3A%2F%2Fvenue-files.locatise.io%2Fclusters%2F26%2Fstarter.js Is it possible for you to connect through another ISP or through a proxy? Link to comment Share on other sites More sharing options...
Ryan Dharmasaputra 0 Posted November 26, 2019 Author Share Posted November 26, 2019 8 minutes ago, Marcos said: Your ISP doesn't return 401 correctly; instead they return a website showing 401 code: hxxp://dypaw170kphfx.cloudfront.net/?e=401&u=01etn3D2qRyVNq%2FnsPTlvu9gZyJDIwA3SyIrzbVcjHOD8IoALUN7S4iW5wqRSxS2OOBZWx2LMSyPO5dZqzf%2BZw%3D%3D&s=https%3A%2F%2Fvenue-files.locatise.io%2Fclusters%2F26%2Fstarter.js Is it possible for you to connect through another ISP or through a proxy? I cannot. Because I'm at dorm and using 1 Wifi. So sad. Link to comment Share on other sites More sharing options...
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