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ESET Endpoint Security app keeps closing


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I have checked both tablets having the issues and they are on ESET Endpoint Security version 2.7.9.0 Opening app and then it immediately closes and says app stopped working. These are AT&T Trek 2 HD Model K88, and they are running Android 7.1.1 They are ESET fresh installs as well. I have tried uninstalling, reinstalling, Clear Cache, Clear Data and nothing works. I go through install like ones we have done in the past and everything works except when I go to open the app to finish install after downloading.

My phone was on 2.6.2.0 version and worked just fine. I updated to 2.7.9.0 and it still works and app opens.

I took another AT&T same model tablet that already has ESET 2.6.2.0 on it and it works and opens. Updated it to 2.7.9.0 and it works just fine. App opens without crash.

 

Sounds like a fresh install issue? Any help?
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Hi, we have exactly the same problem on new installation of ESET 2.7.9.0 on Android Tablets. The App immediately closes when I click the icon. But on devices where the old version was installed it does work after an upgrade.

This is really a big hindrance for us because we can not hand out devices where ESET does not work. If you need Logs to fix this I will be willing to provide them.

 

Regards

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