T@fs!r 0 Posted October 18, 2019 Share Posted October 18, 2019 (edited) Hi All, I, Recently updated my MacOS with catalina update. Removed the already installed agent and when I installed it again it's giving error. Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent_macosx_x86_64.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 28.7M 100 28.7M 0 0 511k 0 0:00:57 0:00:57 --:--:-- 765k Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.BX9xeZx4: OK Mounting image '/tmp/EraAgentOnlineInstaller.dmg.BX9xeZx4': Checksumming Protective Master Boot Record (MBR : 0)… Protective Master Boot Record (MBR :: verified CRC32 $FACBEFF7 Checksumming GPT Header (Primary GPT Header : 1)… GPT Header (Primary GPT Header : 1): verified CRC32 $ABF9AB5A Checksumming GPT Partition Data (Primary GPT Table : 2)… GPT Partition Data (Primary GPT Tabl: verified CRC32 $0FF56751 Checksumming (Apple_Free : 3)… (Apple_Free : 3): verified CRC32 $00000000 Checksumming disk image (Apple_HFS : 4)… ........................................................................................................................................................................... disk image (Apple_HFS : 4): verified CRC32 $E5F3C96F Checksumming (Apple_Free : 5)… (Apple_Free : 5): verified CRC32 $00000000 Checksumming GPT Partition Data (Backup GPT Table : 6)… GPT Partition Data (Backup GPT Table: verified CRC32 $0FF56751 Checksumming GPT Header (Backup GPT Header : 7)… GPT Header (Backup GPT Header : 7): verified CRC32 $9FB5A9AE verified CRC32 $217CAE33 /dev/disk3 GUID_partition_scheme /dev/disk3s1 Apple_HFS /private/tmp/EraAgentOnlineInstaller.mount.t7KnxTnc Installing package '/tmp/EraAgentOnlineInstaller.mount.t7KnxTnc/Agent-MacOSX-i386-6_5_376_0.pkg': installer: Package name is ESET Remote Administrator Agent installer: Installing at base path / installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-i386-6_5_376_0.pkg”.) Cleaning up: "disk3" ejected. unlink: /tmp/postflight.plist: No such file or directory tafsir@tafsir-mbp Desktop % chmod +x EraAgentInstaller.sh tafsir@tafsir-mbp Desktop % sudo ./EraAgentInstaller.sh Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent_macosx_x86_64.dmg': % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 28.7M 100 28.7M 0 0 3480k 0 0:00:08 0:00:08 --:--:-- 3486k Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.uFOkb8N9: OK Mounting image '/tmp/EraAgentOnlineInstaller.dmg.uFOkb8N9': Checksumming Protective Master Boot Record (MBR : 0)… Protective Master Boot Record (MBR :: verified CRC32 $FACBEFF7 Checksumming GPT Header (Primary GPT Header : 1)… GPT Header (Primary GPT Header : 1): verified CRC32 $ABF9AB5A Checksumming GPT Partition Data (Primary GPT Table : 2)… GPT Partition Data (Primary GPT Tabl: verified CRC32 $0FF56751 Checksumming (Apple_Free : 3)… (Apple_Free : 3): verified CRC32 $00000000 Checksumming disk image (Apple_HFS : 4)… ........................................................................................................................................................................... disk image (Apple_HFS : 4): verified CRC32 $E5F3C96F Checksumming (Apple_Free : 5)… (Apple_Free : 5): verified CRC32 $00000000 Checksumming GPT Partition Data (Backup GPT Table : 6)… GPT Partition Data (Backup GPT Table: verified CRC32 $0FF56751 Checksumming GPT Header (Backup GPT Header : 7)… GPT Header (Backup GPT Header : 7): verified CRC32 $9FB5A9AE verified CRC32 $217CAE33 /dev/disk3 GUID_partition_scheme /dev/disk3s1 Apple_HFS /private/tmp/EraAgentOnlineInstaller.mount.5X2ieicJ Installing package '/tmp/EraAgentOnlineInstaller.mount.5X2ieicJ/Agent-MacOSX-i386-6_5_376_0.pkg': installer: Package name is ESET Remote Administrator Agent installer: Installing at base path / installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-i386-6_5_376_0.pkg”.) Cleaning up: "disk3" ejected. unlink: /tmp/postflight.plist: No such file or directory Do I need another version of installer for catalina? Quick response will be appreciated. Thanks Edited October 18, 2019 by T@fs!r Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted October 19, 2019 ESET Staff Share Posted October 19, 2019 Unfortunately problem is that you are using ERAv6 Agent which is not going to be supported to macOS 10.15 (Catalina). Please check more details in relevant ESET article: https://support.eset.com/news7326/ Link to comment Share on other sites More sharing options...
T@fs!r 0 Posted October 19, 2019 Author Share Posted October 19, 2019 @MartinK I am not able to find the correct installer. Can you please send me the exact link or steps? I created Agent from ESET console but still the same error. I am using ERA Certificate. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted October 19, 2019 Administrators Share Posted October 19, 2019 Have you upgraded to ESMC (v7) in the mean time and not using ERA v6.x? Link to comment Share on other sites More sharing options...
smolyeet 0 Posted October 22, 2019 Share Posted October 22, 2019 I just wanted to update this thread since I was having this issue. The errors above don't necessarily mean the installation failed. The problem that we were having is that port 2222 wasn't open on the server that we setup. you can check the log locations below to find out how far along your eset remote management install and registration went /Library/Application Support/com.eset.remoteadministrator.agent/Logs/ /Users/%user%/Library/Logs/EraAgentInstaller.log Link to comment Share on other sites More sharing options...
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