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T@fs!r

Not able to install EraAgentInstaller

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Hi All,

I, Recently updated my MacOS with catalina update. Removed the already installed agent and when I installed it again it's giving error.
 

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent_macosx_x86_64.dmg':

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

100 28.7M  100 28.7M    0     0   511k      0  0:00:57  0:00:57 --:--:--  765k

Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.BX9xeZx4: OK

Mounting image '/tmp/EraAgentOnlineInstaller.dmg.BX9xeZx4':

Checksumming Protective Master Boot Record (MBR : 0)…

Protective Master Boot Record (MBR :: verified   CRC32 $FACBEFF7

Checksumming GPT Header (Primary GPT Header : 1)…

 GPT Header (Primary GPT Header : 1): verified   CRC32 $ABF9AB5A

Checksumming GPT Partition Data (Primary GPT Table : 2)…

GPT Partition Data (Primary GPT Tabl: verified   CRC32 $0FF56751

Checksumming  (Apple_Free : 3)…

                    (Apple_Free : 3): verified   CRC32 $00000000

Checksumming disk image (Apple_HFS : 4)…

...........................................................................................................................................................................

          disk image (Apple_HFS : 4): verified   CRC32 $E5F3C96F

Checksumming  (Apple_Free : 5)…

                    (Apple_Free : 5): verified   CRC32 $00000000

Checksumming GPT Partition Data (Backup GPT Table : 6)…

GPT Partition Data (Backup GPT Table: verified   CRC32 $0FF56751

Checksumming GPT Header (Backup GPT Header : 7)…

  GPT Header (Backup GPT Header : 7): verified   CRC32 $9FB5A9AE

verified   CRC32 $217CAE33

/dev/disk3          GUID_partition_scheme          

/dev/disk3s1        Apple_HFS                      /private/tmp/EraAgentOnlineInstaller.mount.t7KnxTnc

Installing package '/tmp/EraAgentOnlineInstaller.mount.t7KnxTnc/Agent-MacOSX-i386-6_5_376_0.pkg':

installer: Package name is ESET Remote Administrator Agent

installer: Installing at base path /

installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-i386-6_5_376_0.pkg”.)

Cleaning up:

"disk3" ejected.

unlink: /tmp/postflight.plist: No such file or directory

tafsir@tafsir-mbp Desktop % chmod +x EraAgentInstaller.sh

tafsir@tafsir-mbp Desktop % sudo ./EraAgentInstaller.sh  

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent_macosx_x86_64.dmg':

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

100 28.7M  100 28.7M    0     0  3480k      0  0:00:08  0:00:08 --:--:-- 3486k

Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.uFOkb8N9: OK

Mounting image '/tmp/EraAgentOnlineInstaller.dmg.uFOkb8N9':

Checksumming Protective Master Boot Record (MBR : 0)…

Protective Master Boot Record (MBR :: verified   CRC32 $FACBEFF7

Checksumming GPT Header (Primary GPT Header : 1)…

 GPT Header (Primary GPT Header : 1): verified   CRC32 $ABF9AB5A

Checksumming GPT Partition Data (Primary GPT Table : 2)…

GPT Partition Data (Primary GPT Tabl: verified   CRC32 $0FF56751

Checksumming  (Apple_Free : 3)…

                    (Apple_Free : 3): verified   CRC32 $00000000

Checksumming disk image (Apple_HFS : 4)…

...........................................................................................................................................................................

          disk image (Apple_HFS : 4): verified   CRC32 $E5F3C96F

Checksumming  (Apple_Free : 5)…

                    (Apple_Free : 5): verified   CRC32 $00000000

Checksumming GPT Partition Data (Backup GPT Table : 6)…

GPT Partition Data (Backup GPT Table: verified   CRC32 $0FF56751

Checksumming GPT Header (Backup GPT Header : 7)…

  GPT Header (Backup GPT Header : 7): verified   CRC32 $9FB5A9AE

verified   CRC32 $217CAE33

/dev/disk3          GUID_partition_scheme          

/dev/disk3s1        Apple_HFS                      /private/tmp/EraAgentOnlineInstaller.mount.5X2ieicJ

Installing package '/tmp/EraAgentOnlineInstaller.mount.5X2ieicJ/Agent-MacOSX-i386-6_5_376_0.pkg':

installer: Package name is ESET Remote Administrator Agent

installer: Installing at base path /

installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Agent-MacOSX-i386-6_5_376_0.pkg”.)

Cleaning up:

"disk3" ejected.

unlink: /tmp/postflight.plist: No such file or directory



Do I need another version of installer for catalina?

Quick response will be appreciated.

Thanks

Edited by T@fs!r

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@MartinK I am not able to find the correct installer. Can you please send me the exact link or steps? I created Agent from ESET console but still the same error.

I am using ERA Certificate.

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Have you upgraded to ESMC (v7) in the mean time and not using ERA v6.x?

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I just wanted to update this thread since I was having this issue. The errors above don't necessarily mean the installation failed. The problem that we were having is that port 2222 wasn't open on the server that we setup. you can check the log locations below to find out how far along your eset remote management install and registration went

/Library/Application Support/com.eset.remoteadministrator.agent/Logs/

/Users/%user%/Library/Logs/EraAgentInstaller.log

 

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