marnee 0 Posted October 16, 2019 Share Posted October 16, 2019 Hello, The other day I experienced BSOD. I was able to determine the cause by using windbg. I uninstalled nod32 in safemode using the uninstaller, redownloaded, reinstalled then the problem was solved. BSOD was gone for 2 days. But today suddenly my computer started BSOD again. I had to uninstall in safemode and reinstall again to fix the issue. Here is the crashdump 101619-5616-01.rar Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 898 Posted October 16, 2019 ESET Moderators Share Posted October 16, 2019 Hello @marnee, have you installed the very latest version available? Can you please sen the dump type to complete (you can follow https://support.eset.com/kb380/ ) reboot your system and in case the BSOD happens again, compress the dump, upload it to a safe location and send me a private message with the download details so we can check it. The one you provided is only a minidump so there is nearly no data to find the root cause 😞 Regards, Peter Link to comment Share on other sites More sharing options...
marnee 0 Posted October 16, 2019 Author Share Posted October 16, 2019 Hello, This is the version that I installed ESET NOD32 Antivirus 12.2.30.0 from this link https://support.eset.com/kb2885/ I have sent you a private message with the link of dump file Thanks Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 898 Posted October 17, 2019 ESET Moderators Share Posted October 17, 2019 good, thank you @marnee I will respond you privately then... Peter Link to comment Share on other sites More sharing options...
Recommended Posts