Jump to content
marnee

BSOD because of ekrn.exe

Recommended Posts

Hello,

The other day I experienced BSOD. I was able to determine the cause by using windbg. I uninstalled nod32 in safemode using the uninstaller, redownloaded, reinstalled then the problem was solved.

BSOD was gone for 2 days. But today suddenly my computer started BSOD again. I had to uninstall in safemode and reinstall again to fix the issue.

Here is the crashdump

101619-5616-01.rar

Share this post


Link to post
Share on other sites

Hello @marnee,

have you installed the very latest version available? 

Can you please sen the dump type to complete (you can follow https://support.eset.com/kb380/ ) reboot your system and in case the BSOD happens again, compress the dump, upload it to a safe location and send me a private message with the download details so we can check it.

The one you provided is only a minidump so there is nearly no data to find the root cause 😞 

Regards, Peter

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...