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BSOD because of ekrn.exe


marnee
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Hello,

The other day I experienced BSOD. I was able to determine the cause by using windbg. I uninstalled nod32 in safemode using the uninstaller, redownloaded, reinstalled then the problem was solved.

BSOD was gone for 2 days. But today suddenly my computer started BSOD again. I had to uninstall in safemode and reinstall again to fix the issue.

Here is the crashdump

101619-5616-01.rar

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  • ESET Moderators

Hello @marnee,

have you installed the very latest version available? 

Can you please sen the dump type to complete (you can follow https://support.eset.com/kb380/ ) reboot your system and in case the BSOD happens again, compress the dump, upload it to a safe location and send me a private message with the download details so we can check it.

The one you provided is only a minidump so there is nearly no data to find the root cause 😞 

Regards, Peter

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