Banking & payment Protection not working in Edge or Opera

[Lillysdad 0]

I normally use Firefox browser but I'm playing around with the latest versions of Microsoft Edge and Opera.

For some reason, the sites that normally initialise ESET secure browser window in Firefox do not work with Opera or Edge. In fact I cannot get any of the web pages I have manually listed in the Protected Websites list to fire up the secure browser in either of them.

Is this a known issue or is there something I should tweak?

All browsers are up to date as is ESET Internet Security

[itman 1,630]

As far as I am aware of, BP&P only supports IE11, Chrome, and FireFox. Ref.: https://support.eset.com/kb5657/

Edited October 11, 2019 by itman

[Lillysdad 0]

Hi itman, thanks for taking the time to respond, really appreciate it. It did think that might be the issue. I did search for the info but drew a blank.

I have to say I am disappointed that ESET seem so far behind the pace with supported browsers. Does anybody actually still use IE these days? I thought even Microsoft don't recommend its use now.

Anyway, for the time being at least I will continue with Firefox (which I do prefer) with the occasional visit to one of the others. Maybe future revisions to ESET Internet Security will support more of the popular browsers.

Thanks again..

[Marcos 4,931]

As for Edge, I recall it is not technically possible to inject into it due to sandboxing. Not sure about Opera but it's not as popular as Chrome or Firefox. Since BPP must keep pace with the development of browsers, less popular browsers that are updated on a regular basis cannot be supported.

 

[COStark26 10]

Lillysdad, I use FF but note on RARE occasions BPP May require that you DISABLE SSL in Advanced Setup / Web & Email module.

Amazon use to do this but cleared up. Currently Walmart (use BPP for Online buys) looks like below Until I disable SSL. I haven't bought anything yet in Walmt BPP but find I can Restore SSL AFTER I bring up the page correctly with SSL OFF. With a financial site I use w/ BPP I get a Different Error Screen but SSL OFF clears that up. Rare to need this but FYI.

 

 

 

Edited October 14, 2019 by COStark26

[MikeGiann 0]

On 10/13/2019 at 5:12 AM, Marcos said:

As for Edge, I recall it is not technically possible to inject into it due to sandboxing. Not sure about Opera but it's not as popular as Chrome or Firefox. Since BPP must keep pace with the development of browsers, less popular browsers that are updated on a regular basis cannot be supported.

 

I am trialing Eset Internet Security again and really wanted to use it but this browser thing keeps making me take it off every year just before my current subscription is up from another product, just to see if Eset has changed anything, and of course like every year they haven't.

 

Why put, at install, a shortcut for Banking and Payment Protection on the desktop and not an option to select which browser to use? At least with this in place, I can use whatever I want for general browsing Chrome, Edge, Opera, Vivaldi etc and when I need to go to a banking site or make a payment, I can select the option on the desktop, and proceed with the banking and payment protection. As it is now, I need to go to the option in Windows, select chrome or firefox as a default browser and then get the protection to the website. 

Really annoying, another year, another 10 days of testing of Eset and going back to what I was using before. Hope Eset really makes this change one day.

[Marcos 4,931]

Would an option to select the browser for BPP in the advanced setup be a viable solution for you?

[itman 1,630]

8 hours ago, Marcos said:

Would an option to select the browser for BPP in the advanced setup be a viable solution for you?

+1

[Lillysdad 0]

I agree. ESET does set up a desktop shortcut to maually fire up BPP, but as yet there is no option to set another browser manually. It just opens in whichever is your chosen default browser in Windows.

Call me old fashioned, but without the option that you both suggest I really can't see many benefits in using it that way. Surely you would just set up BPP with any additional whitelisted websites and you are done. Why would you open BPP first then visit your chosen site?

Also Marcos poined out the sandboxing issue blocking BPP in Edge. As I understand it, Edge is going to be totally overhauled imminently (!) and will use the Chromium code. If that does happen will that mean BPP will then work in Edge just like it does with Chrome?

Incidentally, I just tried opening BPP from that shortcut and I got a "Secure Connection Failed" error. Disabling SSL/TLS protocol filtering did the trick however, when I go into one of my secure banking websites via my Firefox browser it works fine. So I'm even more confused. Why would it work one way and not the other when the Advanced settings are the same

Edited October 16, 2019 by Lillysdad
Additional info

[itman 1,630]

55 minutes ago, Lillysdad said:

Incidentally, I just tried opening BPP from that shortcut and I got a "Secure Connection Failed" error. Disabling SSL/TLS protocol filtering did the trick however, when I go into one of my secure banking websites via my Firefox browser it works fine. So I'm even more confused. Why would it work one way and not the other when the Advanced settings are the same

Again, B&PP only supports Chrome, FireFox, and IE11. If your current Win default browser is set to anything other than those noted, B&PP when accessed via desktop icon shortcut will fail.

When you access a B&PP protected web site via FireFox, it will open that web site in B&PP mode within FireFox. In other words, Eset is using the current open browser as long as it's a supported browser. The purpose of the desktop B&PP icon is to allow the option to open the default browser in B&PP mode w/o predefined protected web site consideration.

Edited October 16, 2019 by itman

[Lillysdad 0]

My default browser is set to Firefox. Using the desktop shortcut tries to open BPP in Firefox but gives me the error. I just noticed that the desktop shortcut is trying to open the URL https://bpp.eset.com/en-US/Home. That fails with the error. When I enter one of my whitelisted bank URLs it works fine. Sorry for the red herring...

I just need to figure out how to change the default web page that it is trying to open.

Edited October 16, 2019 by Lillysdad

[MikeGiann 0]

13 hours ago, Marcos said:

Would an option to select the browser for BPP in the advanced setup be a viable solution for you?

That would be an excellent solution, like this anyone can browse with their favorite browser but when visiting the banking or payment website that is set in the options, the supported browser for BPP will open.

[peteyt 387]

2 hours ago, itman said:

Again, B&PP only supports Chrome, FireFox, and IE11. If your current Win default browser is set to anything other than those noted, B&PP when accessed via desktop icon shortcut will fail.

When you access a B&PP protected web site via FireFox, it will open that web site in B&PP mode within FireFox. In other words, Eset is using the current open browser as long as it's a supported browser. The purpose of the desktop B&PP icon is to allow the option to open the default browser in B&PP mode w/o predefined protected web site consideration.

I have an idea but it may go against what eset does e.g. not including extra stuff such as toolbars.

Some software comes with their own browser. Could eset have a browser just for banking as an option. This was if selected it would instal a small browser so when you opened the desktop icon if set up it would just load esets one

[itman 1,630]

2 hours ago, Lillysdad said:

I just need to figure out how to change the default web page that it is trying to open.

That is the correct URL for U.S. based B&PP.

Try the steps listed here: https://help.eset.com/eis/12/en-US/how_resolve_bp_browser_error.html

[Marcos 4,931]

1 hour ago, peteyt said:

I have an idea but it may go against what eset does e.g. not including extra stuff such as toolbars.

Some software comes with their own browser. Could eset have a browser just for banking as an option. This was if selected it would instal a small browser so when you opened the desktop icon if set up it would just load esets one

This was considered before we started developing BPP but there were more cons than pros for that approach.

[Marcos 4,931]

3 hours ago, Lillysdad said:

That fails with the error.

What does actually fail with an error? If you open your bank's site in a normal browser, are you offered a redirection to the secure browser?

If you open a bank's site in the secure browser, it opens alright as you wrote.

[peteyt 387]

1 hour ago, Marcos said:

This was considered before we started developing BPP but there were more cons than pros for that approach.

Could it work as an option? E.g. users could be given an option to install on setup. This could be handy for those using an unsupported browser as they could keep using their browser and then launch the BPP browser for doing banking.

I'm just wondering also what the difference is with BPP and a normal browser. I know it tries for example to protect users information being stolen e.g. keyloggers but wouldn't that technology be good in the browser in general. The only thing I can think of is it may disable stuff e.g. addons and other stuff that might cause issues

[Lillysdad 0]

Hi again Marcos,

I just meant that if I open the BPP browser from the desktop shortcut the secure browser does open but I get the "Secure connection failed" error because it is trying to connect to https://bpp.eset.com/en-US/Home. So the secure browser DOES launch, it just cannot connect to the default URL. Whilst it is open, If I then enter one of my whitelisted site's URL in the address bar it continues to the website correctly with the secure browser.

As I am in the UK I don't know why it would default to the US website, and since it does, why that would cause secure connection to fail.

That said, I can live with it because the BPP works from the Firefox browser automatically. All this started because I wanted to play with Opera.

I'll just use Firefox for sensitive financial stuff (it remains my browser of choice) and Opera for other browsing (from time to time).

[itman 1,630]

7 hours ago, Lillysdad said:

Incidentally, I just tried opening BPP from that shortcut and I got a "Secure Connection Failed" error.

This appears to be normal:

Quote

Banking & Payment redirector shows connection as insecure.

Solution: Your browser’s address bar may display “Not Secure” immediately after opening ESET Banking and Payment protection. This is normal and does not constitute a security risk.

The landing page is strictly informational and you cannot upload or download content on this page. It uses the http protocol, which causes your browser to display “Not Secure.” After navigating to your banking or payment site, the browser should display "Secure", which indicates that the secure https protocol is being used. This lets you know that your login information is being encrypted by both the website and ESET Banking and Payment Protection. For more information about "Not Secure" messages in the Google Chrome Browser, visit the following We Live Security article.

https://support.eset.com/kb6063/?locale=en_EN&segment=home

[Lillysdad 0]

This is the screen I get, which is (Firefox). You can see that it is a secure HTTPS site but the error tells me Secure connection failed.

It really isn't causing me problems, I was just intrigued as to why ESET's own default URL would not load in their own BPP secure browser. Seems to me a "Welcome to ESET Secure Browser for banking & payment protection" or something like that would be preferable...

[itman 1,630]

1 hour ago, Lillysdad said:

This is the screen I get, which is (Firefox). You can see that it is a secure HTTPS site but the error tells me Secure connection failed.

Appears to be a "quirk" of FireFox. Like warning does not appear in IE11. Believe FF will immediately try to connect to the URL specified when its opened. As posted above, the URL shown is not route-able.