Jump to content

Error MSI.1922- Cant install eset


Recommended Posts

Hello!

I need help with the installation of eset. I keep having this error code even though I have reinstalled eset and restarted my laptop a number of times. I have also downloaded the installation fixer but it doesn't open (like something is stopping it?) Any help regarding this matter is highly appreciated.

PS I initially have eset perfectly working on my laptop. What might have triggered this is I clicked something about junk files cleaner. 

PPS. Upon running Specialized cleaner, I was notified no malware was found.

Capture.PNG

Link to post
Share on other sites
1 hour ago, Marcos said:

Please run a scan with ESET Online Scanner and let us know if it has found and cleaned some malware.

Hi, thanks for your fast response. Scanning has just finished. I reinstalled eset hoping it'd work this time but got the same message again. What could be the problem?1.PNG.65841be2bfeb99fcc0f9ac3d70762e9e.PNG

Link to post
Share on other sites
  • Most Valued Members
3 hours ago, Faith said:

Hi, thanks for your fast response. Scanning has just finished. I reinstalled eset hoping it'd work this time but got the same message again. What could be the problem?1.PNG.65841be2bfeb99fcc0f9ac3d70762e9e.PNG

Did you look at the results? Try it again and if it finds anything show what it found by clicking view detailed results.

Link to post
Share on other sites
20 hours ago, peteyt said:

Did you look at the results? Try it again and if it finds anything show what it found by clicking view detailed results.

I clicked the view detailed results but it just showed me the 'viruses' it has detected.

Link to post
Share on other sites

Run another scan with Eset Online Scanner. It may be the situation the malware has established persistence and is recreating what Eset originally removed.

If malware is again found, you will need to create an Eset SysRescue CD/USB media. Instructions on how to do so are here: https://www.eset.com/int/support/sysrescue/ . It is best to create this media on a non-infected device. Boot to the CD or USB drive and run a full system scan using it.

Link to post
Share on other sites
12 hours ago, itman said:

Run another scan with Eset Online Scanner. It may be the situation the malware has established persistence and is recreating what Eset originally removed.

If malware is again found, you will need to create an Eset SysRescue CD/USB media. Instructions on how to do so are here: https://www.eset.com/int/support/sysrescue/ . It is best to create this media on a non-infected device. Boot to the CD or USB drive and run a full system scan using it.

Hi! Any idea what exactly is happening? I just finished scanning; no malware was found. I attempted to reinstall eset but it always stops at 12% before I receive the same installation failure note

2.PNG

3.PNG

4.PNG

Link to post
Share on other sites
  • Administrators

Did you download and run ESET Log Collector 3.2 ? I'm asking cause wording in ELC 3.2 operational log seems to be different, e.g.

[15:18:40.968] === Drivers ===
[15:18:40.968] Exporting...
[15:18:40.968] OK
[15:18:40.968] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc81.tmp -> ESET/Config/drivers.txt

[15:18:41.000] === QInfo ===
[15:18:41.000] Exporting...
[15:18:44.656] OK
[15:18:44.656] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc84.tmp -> ESET/Quarantine/quar_info.txt
[15:18:44.656] === QFiles ===
[15:18:44.656] Exporting...

 

Link to post
Share on other sites
1 hour ago, Marcos said:

Did you download and run ESET Log Collector 3.2 ? I'm asking cause wording in ESET Log Collector 3.2 operational log seems to be different, e.g.

[15:18:40.968] === Drivers ===
[15:18:40.968] Exporting...
[15:18:40.968] OK
[15:18:40.968] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc81.tmp -> ESET/Config/drivers.txt

[15:18:41.000] === QInfo ===
[15:18:41.000] Exporting...
[15:18:44.656] OK
[15:18:44.656] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc84.tmp -> ESET/Quarantine/quar_info.txt
[15:18:44.656] === QFiles ===
[15:18:44.656] Exporting...

 

I think so? I downloaded what was in your signature: FAQ: How do I use ESET Log Collector?

I ran another test. Replaced filter binary to ordinary binary from disk and this is what I got:

 

 

7.PNG

eis_logs.zip

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...