Faith 0 Posted October 10, 2019 Share Posted October 10, 2019 Hello! I need help with the installation of eset. I keep having this error code even though I have reinstalled eset and restarted my laptop a number of times. I have also downloaded the installation fixer but it doesn't open (like something is stopping it?) Any help regarding this matter is highly appreciated. PS I initially have eset perfectly working on my laptop. What might have triggered this is I clicked something about junk files cleaner. PPS. Upon running Specialized cleaner, I was notified no malware was found. Link to post Share on other sites
Administrators Marcos 3,465 Posted October 10, 2019 Administrators Share Posted October 10, 2019 Please run a scan with ESET Online Scanner and let us know if it has found and cleaned some malware. Link to post Share on other sites
Faith 0 Posted October 10, 2019 Author Share Posted October 10, 2019 1 hour ago, Marcos said: Please run a scan with ESET Online Scanner and let us know if it has found and cleaned some malware. Hi, thanks for your fast response. Scanning has just finished. I reinstalled eset hoping it'd work this time but got the same message again. What could be the problem? Link to post Share on other sites
Most Valued Members peteyt 148 Posted October 10, 2019 Most Valued Members Share Posted October 10, 2019 3 hours ago, Faith said: Hi, thanks for your fast response. Scanning has just finished. I reinstalled eset hoping it'd work this time but got the same message again. What could be the problem? Did you look at the results? Try it again and if it finds anything show what it found by clicking view detailed results. Link to post Share on other sites
itman 890 Posted October 10, 2019 Share Posted October 10, 2019 5 hours ago, Faith said: What could be the problem? Reboot. Then try to install again. Link to post Share on other sites
Faith 0 Posted October 11, 2019 Author Share Posted October 11, 2019 20 hours ago, peteyt said: Did you look at the results? Try it again and if it finds anything show what it found by clicking view detailed results. I clicked the view detailed results but it just showed me the 'viruses' it has detected. Link to post Share on other sites
Faith 0 Posted October 11, 2019 Author Share Posted October 11, 2019 19 hours ago, itman said: Reboot. Then try to install again. I did but the same error message appeared Link to post Share on other sites
itman 890 Posted October 11, 2019 Share Posted October 11, 2019 Run another scan with Eset Online Scanner. It may be the situation the malware has established persistence and is recreating what Eset originally removed. If malware is again found, you will need to create an Eset SysRescue CD/USB media. Instructions on how to do so are here: https://www.eset.com/int/support/sysrescue/ . It is best to create this media on a non-infected device. Boot to the CD or USB drive and run a full system scan using it. Link to post Share on other sites
Administrators Marcos 3,465 Posted October 11, 2019 Administrators Share Posted October 11, 2019 Please run ESET Log Collector to collect logs and upload the generated archive here for perusal by ESET staff. Link to post Share on other sites
Faith 0 Posted October 12, 2019 Author Share Posted October 12, 2019 12 hours ago, itman said: Run another scan with Eset Online Scanner. It may be the situation the malware has established persistence and is recreating what Eset originally removed. If malware is again found, you will need to create an Eset SysRescue CD/USB media. Instructions on how to do so are here: https://www.eset.com/int/support/sysrescue/ . It is best to create this media on a non-infected device. Boot to the CD or USB drive and run a full system scan using it. Hi! Any idea what exactly is happening? I just finished scanning; no malware was found. I attempted to reinstall eset but it always stops at 12% before I receive the same installation failure note Link to post Share on other sites
Administrators Marcos 3,465 Posted October 12, 2019 Administrators Share Posted October 12, 2019 Please refer to my previous post and provide logs collected with ESET Log Collector. Link to post Share on other sites
Faith 0 Posted October 13, 2019 Author Share Posted October 13, 2019 Thanks for the patience and assistance. Here you goScan Log.txt As for the Log collector, I dont know what went wrong, again. Let me know what else to attach Link to post Share on other sites
Administrators Marcos 3,465 Posted October 13, 2019 Administrators Share Posted October 13, 2019 Did you download and run ESET Log Collector 3.2 ? I'm asking cause wording in ELC 3.2 operational log seems to be different, e.g. [15:18:40.968] === Drivers === [15:18:40.968] Exporting... [15:18:40.968] OK [15:18:40.968] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc81.tmp -> ESET/Config/drivers.txt [15:18:41.000] === QInfo === [15:18:41.000] Exporting... [15:18:44.656] OK [15:18:44.656] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc84.tmp -> ESET/Quarantine/quar_info.txt [15:18:44.656] === QFiles === [15:18:44.656] Exporting... Link to post Share on other sites
Faith 0 Posted October 13, 2019 Author Share Posted October 13, 2019 1 hour ago, Marcos said: Did you download and run ESET Log Collector 3.2 ? I'm asking cause wording in ESET Log Collector 3.2 operational log seems to be different, e.g. [15:18:40.968] === Drivers === [15:18:40.968] Exporting... [15:18:40.968] OK [15:18:40.968] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc81.tmp -> ESET/Config/drivers.txt [15:18:41.000] === QInfo === [15:18:41.000] Exporting... [15:18:44.656] OK [15:18:44.656] Adding file: E:\DOCUME~1\9335~1\LOCALS~1\Temp\elc84.tmp -> ESET/Quarantine/quar_info.txt [15:18:44.656] === QFiles === [15:18:44.656] Exporting... I think so? I downloaded what was in your signature: FAQ: How do I use ESET Log Collector? I ran another test. Replaced filter binary to ordinary binary from disk and this is what I got: eis_logs.zip Link to post Share on other sites
Administrators Marcos 3,465 Posted October 13, 2019 Administrators Share Posted October 13, 2019 Running the Uninstall tool in safe mode first and then installing v12.2.30 from scratch should work. Link to post Share on other sites
Faith 0 Posted October 13, 2019 Author Share Posted October 13, 2019 6 minutes ago, Marcos said: Running the Uninstall tool in safe mode first and then installing v12.2.30 from scratch should work. Noted. Ill get back to you in an hour Thanks! Link to post Share on other sites
Faith 0 Posted October 13, 2019 Author Share Posted October 13, 2019 51 minutes ago, Marcos said: Running the Uninstall tool in safe mode first and then installing v12.2.30 from scratch should work. Thank you SO much! Link to post Share on other sites
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