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Fenway

Need Info for Decision - Seek What's Right

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Posted (edited)

My ESET NOD32 Antivirus is due for renewal. In addition to ESET NOD32 Antivirus I also have Malawarebytes Premium and SUPERAntiSpyware.  My device is a PC with Windows 10. These products were recommended to me at the retailer that sold me to PC. Recently they upgraded some components to enhance lifecycle of computer. A review of pricing indicates I was overcharged significantly. Over 110% mark-up of components from retail prices. They also recommended and installed all three of the software products listed above. I don't trust there judgement and never want to do business with them again. My ESET NOD32 Antivirus is up for renew and when I went to renew it showed that the rip-off supplier was some how linked.  QUESTION #1: How can I renew and not have any association, commission, or be associated with the rip-off supplier? QUESTION #2: There are three protection products listed above. What do I really need?

 

Edited by Fenway
incomplete sentence

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Purchase a new license from the Eset web site or an authorized Eset retailer. Places like Amazon, eBay, etc.. are not authorized Eset retailers. If you have made customized changes within the Eset GUI, export those. Uninstall your existing Eset version. Reboot if not specifically requested to do so after uninstall. Install the Eset version you just purchased and activate it with the provided license key. If Eset previous settings were exported, import those into the newly installed Eset verion.

Neither MBAM or SuperAntiSpyware are needed. If MBAM is installed, its real-time protection should be disabled since it can conflict with Eset's like real-time protection.

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@Fenway I believe what you are describing is that the retailer you purchased it from is listed as the ESET Partner for your license profile, and you want to separate yourself from them.

Short answer: If you renew through a different partner, the profile gets updated in kind. Renewing through ESET directly does not necessarily make this change, though at least then the "shady" retailer doesn't get your money again.

To alleviate some of your concerns, while it does appear the retailer may have pushed you to purchase some extras, both MalwareBytes Premium and SuperAntiSpyware play nicely (for the most part) with ESET products. You may experience minor performance degradation, but nothing debilitating. Both of those products are meant to add protection against malware (ie., not "viruses" in the traditional sense).

That said, as an account manager for one of ESET's Platinum partners, my suggestion to you would be to upgrade your ESET product to one which negates the need of yet more software installed on your machine. ESET NOD32 Antivirus is an excellent antivirus. But these days the enhanced features of ESET Internet Security or even ESET Smart Security Premium are necessary to protect against ransomware and other threats that aren't classified as "viruses" (think: social engineering scams, data theft, and so-on).

We (myself, or any other ESET vendor) could upgrade your existing license for you, which technically would negate the need to have all that extra software on there.

Regardless, renewing your existing license through a different partner will ensure your ESET license is associated with the new partner. I could do this. Any other partner could do this.

I'd be happy to help if you like, though I am careful not to come across as advertising "buy through me" on here. If you want to chat, feel free to DM me and I'll gladly assist, though I am not here to solicit. Option B would be to call ESET and ask them for a few names of local companies that are official partners. Then, you can choose who you'd like to deal with.

Cheers,
Robbie // The Bald Nerd

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Posted (edited)

What I will note is that it is virtually impossible via web search to find an authorized Eset reseller. A search for U.S sellers will point you to Eset U.S. web site in San Diego, CA.

I have always made it a point to purchase sealed box versions of whatever Eset product I was purchasing from whatever source in the U.S., and never had a licensing issue.

Edited by itman

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Yeah, ESET doesn't make it easy: that's why I suggested a phone call rather than a Google search  :)

I don't personally deal with box versions since the download version is always more current (as far as the installer goes). Just have to be sure, regardless of the version, that you're dealing with a legitimate ESET partner. Like that nerdy bald guy on the left. Haha!

2018-1019x1024.jpg

Robbie // The Bald Nerd

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Posted (edited)
19 hours ago, BaldNerd said:

I don't personally deal with box versions since the download version is always more current (as far as the installer

Agreed. I never use the CD for other than another coaster. The main reason for the CD version is I am assured a legit license key and I have a readily available source for my license key w/o trying to find my confirmation e-mail.

Edited by itman

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