Jackie Butler 0 Posted October 6, 2019 Share Posted October 6, 2019 I have one user that I need to activate with ESET secure Authentication. All other users use the mobile number in AD and it is listed in ESET. But one user the mobile number is missing. Can I use the same mobile number for two different users.? In one account the mobile number is there. However, in the other user with the same number which both are listed in AD it doesn't want to show up. How can I get the mobile number to show up? Do I have to have a different mobile number listed in AD? Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 8, 2019 ESET Moderators Share Posted October 8, 2019 Hello Jackie, Thanks for reaching out to us. We could not come up with a direct answer to this, we will need to have it analyzed, so please submit your question via https://support.eset.com/kb3742/ so that it is tracked and we can have the behavior checked. Thanks, Tomas Link to comment Share on other sites More sharing options...
Jackie Butler 0 Posted October 11, 2019 Author Share Posted October 11, 2019 There is no connection for support in the secure authentication. Link to comment Share on other sites More sharing options...
ESET Staff VladimirVladimir 14 Posted October 14, 2019 ESET Staff Share Posted October 14, 2019 Hi Jackie you can create a support ticket directly from the ESA web console. Click "Submit feedback" on the left menu bar and choose the second option "Report an issue or a bug". regards vladimir Link to comment Share on other sites More sharing options...
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