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Mobile number not showing up for user


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I have one user that I need to activate with ESET secure Authentication. All other users use the mobile number in AD and it is listed in ESET. But one user the mobile number is missing.

Can I use the same mobile number for two different users.? In one account the mobile number is there. However, in the other user with the same number which both are listed in AD it doesn't want to show up. How can I get the mobile number to show up? Do I have to have a different mobile number listed in AD?

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