sdnian 6 Posted October 4, 2019 Share Posted October 4, 2019 (edited) Since yesterday, the MirrorTool (Windows version) could not get updated with error code 4100. I checked several ESMC servers and all showed the same error. If something wrong? How to fix this situation? PS: The Linux version of Mirrortool still works. Mirror Tool, Copyright (c) ESET, spol. s r.o. 1992-2018. All rights reserved. Creating mirror for product: ep7. Mirror type changed to regular Initialization Initialization finished Perform full mirror started Update status for product 'ep7' changed to: Preparing structures and analyzing Update status for product 'ep7' changed to: Finished Perform full mirror finished Uninitialization Uninitialization finished Error: Perform full mirror failed with error: Error extracting file. Error code is: 4100 Error occured. Edited October 4, 2019 by sdnian Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted October 4, 2019 ESET Staff Share Posted October 4, 2019 Error indicates some problem with accessing or copying files. Could you verify there are no files blocked for such access or there is enough disk space? Link to comment Share on other sites More sharing options...
sdnian 6 Posted October 4, 2019 Author Share Posted October 4, 2019 56 minutes ago, MartinK said: Error indicates some problem with accessing or copying files. Could you verify there are no files blocked for such access or there is enough disk space? I don't think there are some files blocked and I have make sure there are enough disk space. I use Procmon to record the process. I hope to help identify this issue. Logfile.zip Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 4, 2019 ESET Moderators Share Posted October 4, 2019 Hello @sdnian, A workaround has been applied to our update servers and Mirror Tool should be able to download the updates again. We apologize for the inconvenience, Peter Link to comment Share on other sites More sharing options...
sdnian 6 Posted October 4, 2019 Author Share Posted October 4, 2019 2 minutes ago, Peter Randziak said: Hello @sdnian, A workaround has been applied to our update servers and Mirror Tool should be able to download the updates again. We apologize for the inconvenience, Peter It work now. Thanks for your help. Link to comment Share on other sites More sharing options...
sdnian 6 Posted October 5, 2019 Author Share Posted October 5, 2019 @Peter Randziak Hello Peter, There are two servers (um11.eset.com and um13.eset.com) still get error code 4100 so far, could you check it? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 9, 2019 ESET Moderators Share Posted October 9, 2019 @sdnian thank you for your report. I reproduced the issue with um11.eset.com and um13.eset.com so I will open a ticket for the team to make the necessary configuration changes on the servers to address it. Peter Link to comment Share on other sites More sharing options...
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