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MirrorTool Error Code 4100


sdnian
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Since yesterday, the MirrorTool (Windows version) could not get updated with error code 4100. I checked several ESMC servers and all showed the same error. If something wrong? How to fix this situation?

PS: The Linux version of Mirrortool still works.

Mirror Tool, Copyright (c) ESET, spol. s r.o. 1992-2018. All rights reserved.

Creating mirror for product: ep7.

Mirror type changed to regular
Initialization
Initialization finished
Perform full mirror started

Update status for product 'ep7' changed to: Preparing structures and analyzing

Update status for product 'ep7' changed to: Finished

Perform full mirror finished
Uninitialization
Uninitialization finished

Error: Perform full mirror failed with error: Error extracting file. Error code
is: 4100
Error occured.
Edited by sdnian
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  • ESET Staff

Error indicates some problem with accessing or copying files. Could you verify there are no files blocked for such access or there is enough disk space?

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56 minutes ago, MartinK said:

Error indicates some problem with accessing or copying files. Could you verify there are no files blocked for such access or there is enough disk space?

I don't think there are some files blocked and I have make sure there are enough disk space. I use Procmon to record the process. I hope to help identify this issue. 

Logfile.zip

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2 minutes ago, Peter Randziak said:

Hello @sdnian,

A workaround has been applied to our update servers and Mirror Tool should be able to download the updates again.

We apologize for the inconvenience,

Peter

It work now. Thanks for your help.

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  • ESET Moderators

@sdnian thank you for your report. I reproduced the issue with um11.eset.com and um13.eset.com so I will open a ticket for the team to make the necessary configuration changes on the servers to address it.

Peter

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