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error install driver

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Hi,
I have the following problem, this occurs in some citrix virtual machines. When installing the security product it throws the error that the epfw driver was not installed and the firewall is not functional, I already have several computers with this problem.

How can this problem be corrected.

I attach some evidence

error inicio firewall.PNG

error inicio firewall3.PNG

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What is the running operating system on the virtual machines? And what installer are you using?

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the operating system in windows 7 and has been installed with the msi all in one located from the console.

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Please provide logs collected with ESET Log Collector from the machine in question.

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