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Failed to load data network call timeout or request timeout 90000ms exceeded


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Hello,

 

I get 3 different but may be related to each other:

 

1.When trying to see the threats on many computers with filter occured <= 1 year I get an error:

FAILED TO LOAD DATA: REQUEST ABORTED

RETRY

I want to mark those threats as resolved so is there a way to bypass this error?

image.thumb.png.b6ba073a30fa967d14319edc570a695f.png

 

2.Also when I try to find the threats in a group I get an error:

FAILED TO LOAD DATA: REQUEST TIMEOUT 90000MS EXCEEDED.

RETRY

image.thumb.png.cfa930cebd320d3656c5ce99f7535407.png

 

 

 

 

3.Also I get an error: Failed to (un)mute some threats.: Request timeout 90000ms exceeded. 

 

Thanks,

Peter

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I guess there could be so many records in the db that the load request fails. Try shrinking the time range to 1 day and then to 1 week, if needed 

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  • ESET Staff

If you will update to ESMC V7, you will have the option to use "precise date filter", that was added in ESMC V7. There were also several performance improvements done, that should make it a bit better. If I read correctly, you have 18+ million (!) threats reported, which might indicate some more serious misconfigurations. 

How many clients you have connected to your ESMC server? 

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Hello @MichalJ

It's 1.8M

I was using the firewall log to capture all the traffic and now i ca't delete the logs between.

It's 376 clients.

We will update soon to v7.

Thanks.

 

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  • Marcos changed the title to Failed to load data network call timeout or request timeout 90000ms exceeded
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