meschiash 0 Posted June 5, 2014 Share Posted June 5, 2014 The same issue ESET Cyber Security Pro 6.0.9.1 Welcome. My rMBP some time freezes and restarts in battery mode. I already exchanged the motherboard, battery, keyboard and other items, but the problem is not solved. The same problem applies to my second rMBP. One thing that connects the two computers are ESET Cyber Security Pro. After reboot, the information appears with the report and find there information about ESET software. Please, solve the problem. Wed Jun 4 15:26:13 2014 Panic(CPU 6): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8038fdc3f8, spinlock owner: 0xffffff803bc2e280, current_thread: 0xffffff803bc2e280, spinlock_owner_cpu: 0x6 RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff803ef1fee8, RDX: 0xffffff803ef1fee8 RSP: 0xffffff8201c2bec0, RBP: 0xffffff8201c2bf70, RSI: 0xffffff803ef1ff20, RDI: 0x0000000000000000 R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff8201c2be20, R11: 0x0000000000001380 R12: 0x0000000000000000, R13: 0xffffff803ef1fed8, R14: 0xffffff8038fdc3f0, R15: 0xffffff803dad5000 RFL: 0x0000000000000246, RIP: 0xffffff8013fc665f, CS: 0x0000000000000008, SS: 0x0000000000000010 Backtrace (CPU 6), Frame : Return Address 0xffffff81f6149f50 : 0xffffff8013ce2001 0xffffff81f6149f80 : 0xffffff8013cdb51f 0xffffff81f6149fd0 : 0xffffff8013cf3619 0xffffff8201c2bf70 : 0xffffff8013fc6790 0xffffff8201c2bfb0 : 0xffffff8013cd7127 BSD process name corresponding to current thread: esets_proxy Mac OS version: 13D65 Kernel version: Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64 Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E Kernel slide: 0x0000000013a00000 Kernel text base: 0xffffff8013c00000 System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663) System uptime in nanoseconds: 11091940289592 last loaded kext at 10702736341027: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f962ac000, size 49152) last unloaded kext at 10574652914979: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f96234000, size 32768) loaded kexts: com.parallels.filesystems.prlufs 2010.12.28 com.parallels.kext.vnic 9.0 24229.991745 com.parallels.kext.netbridge 9.0 24229.991745 com.parallels.kext.hidhook 9.0 24229.991745 com.parallels.kext.hypervisor 9.0 24229.991745 com.parallels.kext.usbconnect 9.0 24229.991745 com.eset.kext.esets_kac 600.00.91f01 com.eset.kext.esets_pfw 600.00.91f01 com.apple.driver.AppleIntelMCEReporter 104 com.apple.filesystems.smbfs 2.0.2 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.iokit.IOBluetoothSerialManager 4.2.4f1 com.apple.filesystems.autofs 3.0 com.apple.driver.AudioAUUC 1.60 com.apple.driver.AppleGraphicsDevicePolicy 3.5.26 com.apple.driver.ApplePlatformEnabler 2.0.9d1 com.apple.driver.AGPM 100.14.15 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.AppleHDA 2.6.1f2 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.driver.AppleUpstreamUserClient 3.5.13 com.apple.driver.AppleThunderboltIP 1.1.2 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleLPC 1.7.0 com.apple.driver.AppleCameraInterface 4.26.0 com.apple.GeForce 8.2.6 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleSMCLMU 2.0.4d1 com.apple.driver.AppleMuxControl 3.5.26 com.apple.driver.AppleIntelHD5000Graphics 8.2.6 com.apple.driver.AppleIntelFramebufferAzul 8.2.6 com.apple.driver.AppleMCCSControl 1.1.12 com.apple.driver.AppleUSBTCButtons 240.2 com.apple.driver.AppleUSBTCKeyboard 240.2 com.apple.driver.AppleUSBCardReader 3.4.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 35 com.apple.driver.AppleUSBHub 666.4.0 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.5.1 com.apple.driver.AppleAHCIPort 3.0.0 com.apple.driver.AirPort.Brcm4360 831.21.63 com.apple.driver.AppleUSBXHCI 677.4.0 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleACPIButtons 2.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 2.0 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 153 com.apple.security.quarantine 3 com.apple.iokit.IOSerialFamily 10.0.7 com.apple.kext.triggers 1.0 com.apple.driver.DspFuncLib 2.6.1f2 com.apple.vecLib.kext 1.0.0 com.apple.iokit.IOAudioFamily 1.9.7fc2 com.apple.kext.OSvKernDSPLib 1.14 com.apple.iokit.IOBluetoothFamily 4.2.4f1 com.apple.iokit.IOAcceleratorFamily 98.20 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.nvidia.driver.NVDAGK100Hal 8.2.6 com.apple.nvidia.driver.NVDAResman 8.2.6 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.7.0d11 com.apple.driver.AppleHDAController 2.6.1f2 com.apple.iokit.IOHDAFamily 2.6.1f2 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.driver.AppleGraphicsControl 3.5.26 com.apple.iokit.IOSurface 91.1 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.AppleGraphicsDeviceControl 3.5.26 com.apple.iokit.IOAcceleratorFamily2 98.20 com.apple.driver.AppleSMC 3.1.8 com.apple.driver.AppleSMBusController 1.0.11d1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.driver.AppleUSBMultitouch 240.9 com.apple.iokit.IOUSBHIDDriver 660.4.0 com.apple.driver.AppleThunderboltDPInAdapter 3.1.7 com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7 com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5 com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6 com.apple.iokit.IOUSBMassStorageClass 3.6.0 com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6 com.apple.driver.AppleUSBMergeNub 650.4.0 com.apple.driver.AppleUSBComposite 656.4.1 com.apple.iokit.IOUSBUserClient 660.4.2 com.apple.iokit.IOAHCIFamily 2.6.5 com.apple.driver.AppleThunderboltNHI 2.0.1 com.apple.iokit.IOThunderboltFamily 3.2.7 com.apple.iokit.IO80211Family 630.35 com.apple.driver.mDNSOffloadUserClient 1.0.1b5 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOUSBFamily 677.4.0 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 278.11 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.AppleKeyStore 2 com.apple.driver.DiskImages 371.1 com.apple.iokit.IOStorageFamily 1.9 com.apple.iokit.IOReportFamily 23 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 2.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 com.apple.kec.pthread 1 panic(cpu 2 caller 0xffffff8013fc68e5): "Spinlock acquisition timed out: lock=0xffffff8038fdc3f8, lock owner thread=0xffffff803bc2e280, current_thread: 0xffffff8036f96590, lock owner active on CPU 0x6, current owner: 0xffffff803bc2e280"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365 Backtrace (CPU 2), Frame : Return Address 0xffffff81f60f3650 : 0xffffff8013c22fa9 0xffffff81f60f36d0 : 0xffffff8013fc68e5 0xffffff81f60f3710 : 0xffffff801401d356 0xffffff81f60f3750 : 0xffffff8013ed70f5 0xffffff81f60f3b90 : 0xffffff8013ec8f26 0xffffff81f60f3be0 : 0xffffff8013ec9222 0xffffff81f60f3dc0 : 0xffffff8013eb738d 0xffffff81f60f3de0 : 0xffffff8013e52dc3 0xffffff81f60f3e10 : 0xffffff8013e3419e 0xffffff81f60f3eb0 : 0xffffff8013e2b86c 0xffffff81f60f3f60 : 0xffffff8013e33089 0xffffff81f60f3fb0 : 0xffffff8013cd7127 BSD process name corresponding to current thread: kernel_task Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3 Graphics: Intel Iris Pro, Intel Iris Pro, Built-In Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63) Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM0512F, 500,28 GB USB Device: Internal Memory Card Reader USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller USB Device: Apple Internal Keyboard / Trackpad Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1 Link to comment 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ESET Moderators Peter Randziak 1,130 Posted June 5, 2014 ESET Moderators Share Posted June 5, 2014 Hello Meschiash, we have a custom (unofficial) build, which should solve the reported issues. In case you have been facing the issues and you are willing to participate in testing, please send me a private message with reference to this thread Link to comment Share on other sites More sharing options...
Mbarile 0 Posted June 8, 2014 Share Posted June 8, 2014 I too have had several kernel panic crashes since upgrading to 6.0.9.1. This has happened now on 3 machines, 2 of which are upgraded IMacs running Mavericks and the other is a Mac Pro running Lion. I, like most others have never had a crash of this sort on any of these machines in the past. This needs to be fixed! Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted June 9, 2014 ESET Moderators Share Posted June 9, 2014 Hello Mbarile, just send me a private message if you are interested in testing of fixed version. We have only positive feedback from testers so far i.e. no crashes reported. Link to comment Share on other sites More sharing options...
adrianchapman 0 Posted June 9, 2014 Share Posted June 9, 2014 I have been seeing this recently too, sometimes several times a day. Link to comment Share on other sites More sharing options...
davemiller9 0 Posted June 12, 2014 Share Posted June 12, 2014 Any update on this? Link to comment Share on other sites More sharing options...
SweX 871 Posted June 12, 2014 Share Posted June 12, 2014 Any update on this? I think if you want to test out the version where this is fixed then you could send a PM to Peter and he will help you. Link to comment Share on other sites More sharing options...
davemiller9 0 Posted June 13, 2014 Share Posted June 13, 2014 Any update on this? I think if you want to test out the version where this is fixed then you could send a PM to Peter and he will help you. Thanks SweX will do Link to comment Share on other sites More sharing options...
SweX 871 Posted June 13, 2014 Share Posted June 13, 2014 Any update on this? I think if you want to test out the version where this is fixed then you could send a PM to Peter and he will help you. Thanks SweX will do You're welcome, and good luck let's hope the fixed build works great for you too. Link to comment Share on other sites More sharing options...
johnosheridan 0 Posted June 16, 2014 Share Posted June 16, 2014 Hi, crash happen again and again while browsing in safari with iPhoto, mail and finder app open, crash happen while saving an image from google search. As far as I am concern, these crashes always happen in the same circumstances and with the same app open. Regards John Here is the report Anonymous UUID: 802ECEA3-E7A9-781A-8077-CD7626E72EE6 Mon Jun 16 15:04:19 2014 panic(cpu 6 caller 0xffffff8010dc6776): "Spinlock acquisition timed out: lock=0xffffff805365d060, lock owner thread=0xffffff8053356e30, current_thread: 0xffffff8051f77590, lock owner active on CPU 0xffffffff, current owner: 0xffffff8053356e30"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365 Backtrace (CPU 6), Frame : Return Address 0xffffff83ba923ef0 : 0xffffff8010a22fa9 0xffffff83ba923f70 : 0xffffff8010dc6776 0xffffff83ba923fb0 : 0xffffff8010ad7127 BSD process name corresponding to current thread: esets_proxy Mac OS version: 13D65 Kernel version: Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64 Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E Kernel slide: 0x0000000010800000 Kernel text base: 0xffffff8010a00000 System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61) System uptime in nanoseconds: 17399902622985 last loaded kext at 16368669003: com.eset.kext.esets_kac 600.00.91f01 (addr 0xffffff7f9302c000, size 94208) loaded kexts: com.eset.kext.esets_kac 600.00.91f01 com.eset.kext.esets_pfw 600.00.91f01 com.Perfect.Driver.SystemAudioRecorder 1.0.0 com.Cycling74.driver.Soundflower 1.6.6 com.apple.driver.AppleBluetoothMultitouch 80.14 com.apple.driver.AppleUSBCDC 4.2.1b5 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.filesystems.autofs 3.0 com.apple.iokit.IOBluetoothSerialManager 4.2.4f1 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AppleGraphicsDevicePolicy 3.5.26 com.apple.driver.AppleMikeyDriver 2.6.1f2 com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2 com.apple.driver.AppleHDA 2.6.1f2 com.apple.driver.AGPM 100.14.15 com.apple.driver.ApplePlatformEnabler 2.0.9d1 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.AudioAUUC 1.60 com.apple.driver.AppleUpstreamUserClient 3.5.13 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.driver.AppleMuxControl 3.5.26 com.apple.driver.AppleIntelHD5000Graphics 8.2.6 com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1 com.apple.GeForce 8.2.6 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleBacklight 170.3.5 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleMCCSControl 1.1.12 com.apple.driver.AppleThunderboltIP 1.1.2 com.apple.driver.AppleLPC 1.7.0 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleSMCLMU 2.0.4d1 com.apple.driver.AppleIntelMCEReporter 104 com.apple.nvidia.NVDAStartup 8.2.6 com.apple.driver.AppleIntelFramebufferAzul 8.2.6 com.apple.iokit.SCSITaskUserClient 3.6.6 com.apple.driver.AppleUSBODD 3.4.1 com.apple.driver.CoreStorageFsck 380 com.apple.driver.AppleFileSystemDriver 3.0.1 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 35 com.apple.driver.AppleUSBHub 666.4.0 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.5.1 com.apple.driver.AppleSDXC 1.5.2 com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2 com.apple.driver.AirPort.Brcm4360 831.21.63 com.apple.driver.AppleAHCIPort 3.0.0 com.apple.driver.AppleUSBXHCI 677.4.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleACPIButtons 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 2.0 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 153 com.apple.security.quarantine 3 com.apple.driver.AppleBluetoothHIDKeyboard 170.15 com.apple.driver.AppleHIDKeyboard 170.15 com.apple.driver.IOBluetoothHIDDriver 4.2.4f1 com.apple.driver.AppleMultitouchDriver 245.13 com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6 com.apple.kext.triggers 1.0 com.apple.iokit.IOSerialFamily 10.0.7 com.apple.driver.DspFuncLib 2.6.1f2 com.apple.vecLib.kext 1.0.0 com.apple.iokit.IOAudioFamily 1.9.7fc2 com.apple.kext.OSvKernDSPLib 1.14 com.apple.iokit.IOBluetoothFamily 4.2.4f1 com.apple.driver.AppleGraphicsControl 3.5.26 com.apple.iokit.IOSurface 91.1 com.apple.iokit.IOAcceleratorFamily 98.20 com.apple.nvidia.driver.NVDAGK100Hal 8.2.6 com.apple.nvidia.driver.NVDAResman 8.2.6 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleSMBusController 1.0.11d1 com.apple.driver.AppleSMBusPCI 1.0.12d1 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.7.0d11 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.driver.AppleHDAController 2.6.1f2 com.apple.iokit.IOHDAFamily 2.6.1f2 com.apple.driver.AppleSMC 3.1.8 com.apple.AppleGraphicsDeviceControl 3.5.26 com.apple.iokit.IOAcceleratorFamily2 98.20 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.driver.AppleThunderboltEDMSink 2.1.3 com.apple.iokit.IOUSBHIDDriver 660.4.0 com.apple.driver.AppleUSBMergeNub 650.4.0 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOUSBMassStorageClass 3.6.0 com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6 com.apple.driver.AppleUSBComposite 656.4.1 com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7 com.apple.driver.AppleThunderboltDPInAdapter 3.1.7 com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7 com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5 com.apple.driver.CoreStorage 380 com.apple.iokit.IOUSBUserClient 660.4.2 com.apple.driver.AppleThunderboltNHI 2.0.1 com.apple.iokit.IOThunderboltFamily 3.2.7 com.apple.iokit.IOEthernetAVBController 1.0.3b4 com.apple.iokit.IO80211Family 630.35 com.apple.driver.mDNSOffloadUserClient 1.0.1b5 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOAHCIFamily 2.6.5 com.apple.iokit.IOUSBFamily 677.4.0 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 278.11 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.AppleKeyStore 2 com.apple.driver.DiskImages 371.1 com.apple.iokit.IOStorageFamily 1.9 com.apple.iokit.IOReportFamily 23 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 2.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 com.apple.kec.pthread 1 Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2 Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000 Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000 Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755393746313630304700000000 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63) Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: APPLE SSD SD0128F, 121.33 GB Serial ATA Device: APPLE HDD ST3000DM001, 3 TB USB Device: FaceTime HD Camera (Built-in) USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller USB Device: Hub USB Device: Mercury Elite Pro USB Device: Griffin PowerMate USB Device: Apple USB SuperDrive Thunderbolt Bus: iMac, Apple Inc., 23.10 Link to comment Share on other sites More sharing options...
davemiller9 0 Posted June 16, 2014 Share Posted June 16, 2014 This one just happened when I was in Safari,Mail was open: hope this helps Anonymous UUID: 22914CE5-A1EE-1E2F-78C3-765CD7922335 Mon Jun 16 06:21:14 2014 Panic(CPU 1): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff80181f23f8, spinlock owner: 0xffffff8018802b20, current_thread: 0xffffff8018802b20, spinlock_owner_cpu: 0x1 RAX: 0x0000000000000008, RBX: 0x0000000000000001, RCX: 0xffffff8004050601, RDX: 0x0000000000000000 RSP: 0xffffff811a09bec0, RBP: 0xffffff811a09bf70, RSI: 0xffffff801a7315b0, RDI: 0x0000000000000000 R8: 0x0000000000000000, R9: 0xffffff80ff645068, R10: 0xffffff811a09be70, R11: 0xffffffffffffffff R12: 0x0000000000000000, R13: 0xffffff801a731568, R14: 0xffffff80181f23f0, R15: 0xffffff8015e31e00 RFL: 0x0000000000000246, RIP: 0xffffff8003dc6195, CS: 0x0000000000000008, SS: 0x0000000000000010 Backtrace (CPU 1), Frame : Return Address 0xffffff80ff653f50 : 0xffffff8003ae2001 0xffffff80ff653f80 : 0xffffff8003adb51f 0xffffff80ff653fd0 : 0xffffff8003af3619 0xffffff811a09bf70 : 0xffffff8003dc6790 0xffffff811a09bfb0 : 0xffffff8003ad7127 BSD process name corresponding to current thread: esets_proxy Boot args: arch=i386 Mac OS version: 13D65 Kernel version: Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64 Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E Kernel slide: 0x0000000003800000 Kernel text base: 0xffffff8003a00000 System model name: MacBookPro5,4 (Mac-F22587A1) System uptime in nanoseconds: 797848086582 last loaded kext at 279017586488: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f85da0000, size 65536) last unloaded kext at 340600121577: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f85da0000, size 57344) loaded kexts: com.eset.kext.esets_kac 600.00.91f01 com.eset.kext.esets_pfw 600.00.91f01 com.apple.driver.AudioAUUC 1.60 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.driver.AGPM 100.14.15 com.apple.filesystems.autofs 3.0 com.apple.iokit.IOBluetoothSerialManager 4.2.4f1 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AppleUpstreamUserClient 3.5.13 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleHDA 2.6.1f2 com.apple.GeForceTesla 8.2.4 com.apple.driver.AppleLPC 1.7.0 com.apple.driver.AppleSMCLMU 2.0.4d1 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleBacklight 170.3.5 com.apple.driver.AppleMCCSControl 1.1.12 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleMikeyDriver 2.6.1f2 com.apple.driver.SMCMotionSensor 3.0.4d1 com.apple.driver.AppleUSBTCButtons 240.2 com.apple.driver.AppleUSBTCKeyboard 240.2 com.apple.driver.AppleIRController 325.7 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 35 com.apple.driver.AppleUSBCardReader 3.4.1 com.apple.iokit.SCSITaskUserClient 3.6.6 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.5.1 com.apple.driver.AirPort.Brcm4331 700.20.22 com.apple.driver.AppleUSBHub 666.4.0 com.apple.driver.AppleFWOHCI 5.0.2 com.apple.driver.AppleAHCIPort 3.0.0 com.apple.nvenet 2.0.21 com.apple.driver.AppleUSBEHCI 660.4.0 com.apple.driver.AppleUSBOHCI 656.4.1 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleACPIButtons 2.0 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 2.0 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1 com.apple.nke.applicationfirewall 153 com.apple.security.quarantine 3 com.apple.driver.AppleIntelCPUPowerManagement 217.92.1 com.apple.AppleGraphicsDeviceControl 3.5.26 com.apple.kext.triggers 1.0 com.apple.iokit.IOSerialFamily 10.0.7 com.apple.iokit.IOSurface 91.1 com.apple.iokit.IOBluetoothFamily 4.2.4f1 com.apple.driver.DspFuncLib 2.6.1f2 com.apple.vecLib.kext 1.0.0 com.apple.iokit.IOAudioFamily 1.9.7fc2 com.apple.kext.OSvKernDSPLib 1.14 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.7.0d11 com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4 com.apple.nvidia.classic.NVDAResmanTesla 8.2.4 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.iokit.IOFireWireIP 2.2.6 com.apple.driver.AppleHDAController 2.6.1f2 com.apple.iokit.IOHDAFamily 2.6.1f2 com.apple.driver.AppleSMBusController 1.0.11d1 com.apple.driver.AppleSMBusPCI 1.0.12d1 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.driver.AppleSMC 3.1.8 com.apple.driver.AppleUSBMultitouch 240.9 com.apple.iokit.IOUSBHIDDriver 660.4.0 com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6 com.apple.iokit.IOUSBMassStorageClass 3.6.0 com.apple.driver.AppleUSBMergeNub 650.4.0 com.apple.driver.AppleUSBComposite 656.4.1 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOAHCISerialATAPI 2.6.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6 com.apple.iokit.IO80211Family 630.35 com.apple.iokit.IOUSBUserClient 660.4.2 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.iokit.IOAHCIFamily 2.6.5 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOUSBFamily 677.4.0 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.NVSMU 2.2.9 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 278.11 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.AppleKeyStore 2 com.apple.driver.DiskImages 371.1 com.apple.iokit.IOStorageFamily 1.9 com.apple.iokit.IOReportFamily 23 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 2.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 com.apple.kec.pthread 1 panic(cpu 0 caller 0xffffff8003dc68e5): "Spinlock acquisition timed out: lock=0xffffff80181f23f8, lock owner thread=0xffffff8018802b20, current_thread: 0xffffff80159fdcf0, lock owner active on CPU 0x1, current owner: 0xffffff8018802b20"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365 Backtrace (CPU 0), Frame : Return Address 0xffffff81055436a0 : 0xffffff8003a22fa9 0xffffff8105543720 : 0xffffff8003dc68e5 0xffffff8105543760 : 0xffffff8003e1d356 0xffffff81055437a0 : 0xffffff8003e1c6e5 0xffffff81055437c0 : 0xffffff8003cd6c9c 0xffffff8105543c00 : 0xffffff8003cc8f26 0xffffff8105543c50 : 0xffffff8003cc9222 0xffffff8105543e30 : 0xffffff8003cb738d 0xffffff8105543e50 : 0xffffff8003c52dc3 0xffffff8105543e80 : 0xffffff8003c355e3 0xffffff8105543ea0 : 0xffffff8003c2b86c 0xffffff8105543f50 : 0xffffff8003c326dc 0xffffff8105543fb0 : 0xffffff8003ad7127 BSD process name corresponding to current thread: kernel_task Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.49f2 Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22) Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: ST9750422AS, 750.16 GB Serial ATA Device: MATSHITADVD-R UJ-868 USB Device: Built-in iSight USB Device: Internal Memory Card Reader USB Device: Apple Internal Keyboard / Trackpad USB Device: IR Receiver USB Device: BRCM2046 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: Link to comment Share on other sites More sharing options...
Marcelo Fares 1 Posted June 24, 2014 Share Posted June 24, 2014 (edited) Hello moderators. I'm having the same problem. I'm using version 6.0.9.2 Cyber Security Pro My version is 1.0.9.3 Mavericks NOTE - I have not spotted any adware on this site (Private / etc) called lauch.conf I am attaching some pictures below: I noticed that the crashes only appear when I'm using Itunes and safari and Mail. I'm using the Private Eye How can I export the results? Anonymous UUID: 6A178DB7-3493-462E-7C43-4F204429F26B Tue Jun 24 09:23:12 2014 Panic(CPU 7): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff802699a7c0, spinlock owner: 0xffffff8027a249e0, current_thread: 0xffffff8027a249e0, spinlock_owner_cpu: 0x7 RAX: 0xffffff802d387f88, RBX: 0x0000000000000001, RCX: 0xffffff802d387f78, RDX: 0xffffff802d387f88 RSP: 0xffffff81e404bec0, RBP: 0xffffff81e404bf70, RSI: 0xffffff802d387fc0, RDI: 0x0000000000000000 R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff81e404bc10, R11: 0x00000000000002ff R12: 0x0000000000000000, R13: 0xffffff802d387f78, R14: 0xffffff802699a7b8, R15: 0xffffff80297331f8 RFL: 0x0000000000000286, RIP: 0xffffff8002dc624f, CS: 0x0000000000000008, SS: 0x0000000000000010 Backtrace (CPU 7), Frame : Return Address 0xffffff81e47b1f50 : 0xffffff8002ae2001 0xffffff81e47b1f80 : 0xffffff8002adb51f 0xffffff81e47b1fd0 : 0xffffff8002af3619 0xffffff81e404bf70 : 0xffffff8002dc6790 0xffffff81e404bfb0 : 0xffffff8002ad7127 BSD process name corresponding to current thread: esets_proxy Mac OS version: 13D65 Kernel version: Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64 Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E Kernel slide: 0x0000000002800000 Kernel text base: 0xffffff8002a00000 System model name: iMac12,2 (Mac-942B59F58194171B) System uptime in nanoseconds: 1937507358868 last loaded kext at 1496687574840: com.radiosilenceapp.nke.PrivateEye 1 (addr 0xffffff7f84637000, size 12288) loaded kexts: com.radiosilenceapp.nke.PrivateEye 1 com.tuxera.filesystems.tufsfs.fusefs_txantfs 2013.3.14 com.eset.kext.esets_kac 600.00.92f01 com.nomachine.kext.nxfs 4.1.b1 com.nomachine.driver.nxtun 4.1.b1 com.eset.kext.esets_pfw 600.00.92f01 com.paceap.kext.pacesupport.snowleopard 5.9 net.telestream.driver.TelestreamAudio 1.1.0 com.Cycling74.driver.Soundflower 1.5.2 com.serato.usb.kext 2.3.0 com.logmein.driver.LogMeInSoundDriver 1.0.3 com.ShapeServices.driver.HSAudioDevice 1.0.5 com.seagate.driver.PowSecLeafDriver_10_5 5.2.2 at.obdev.nke.LittleSnitch 4094 com.seagate.driver.PowSecDriverCore 5.2.2 com.apple.filesystems.smbfs 2.0.2 com.apple.filesystems.msdosfs 1.9 com.apple.driver.AppleBluetoothMultitouch 80.14 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.filesystems.autofs 3.0 com.apple.driver.AudioAUUC 1.60 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.iokit.IOBluetoothSerialManager 4.2.4f1 com.apple.driver.AppleUpstreamUserClient 3.5.13 com.apple.driver.ApplePolicyControl 3.5.26 com.apple.driver.AppleHDAHardwareConfigDriver 2.6.1f2 com.apple.driver.AGPM 100.14.15 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AppleTyMCEDriver 1.0.2d2 com.apple.kext.AMDFramebuffer 1.2.2 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleIntelHD3000Graphics 8.2.4 com.apple.driver.AppleMuxControl 3.5.26 com.apple.iokit.IOBluetoothUSBDFU 4.2.4f1 com.apple.driver.AppleHDA 2.6.1f2 com.apple.driver.AppleMikeyDriver 2.6.1f2 com.apple.AMDRadeonX3000 1.2.2 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleThunderboltIP 1.1.2 com.apple.driver.AppleBacklight 170.3.5 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleSMCPDRC 1.0.0 com.apple.driver.AppleLPC 1.7.0 com.apple.driver.AppleSMCLMU 2.0.4d1 com.apple.kext.AMD6000Controller 1.2.2 com.apple.driver.AppleIntelMCEReporter 104 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4 com.apple.driver.AppleMCCSControl 1.1.12 com.apple.driver.AppleUSBCardReader 3.4.1 com.apple.driver.AppleIRController 325.7 com.apple.driver.AppleFileSystemDriver 3.0.1 com.apple.iokit.SCSITaskUserClient 3.6.6 com.apple.driver.XsanFilter 404 com.apple.BootCache 35 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.driver.AppleUSBHub 666.4.0 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.iokit.IOAHCIBlockStorage 2.5.1 com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2 com.apple.driver.AirPort.Atheros40 700.74.5 com.apple.driver.AppleFWOHCI 5.0.2 com.apple.driver.AppleUSBEHCI 660.4.0 com.apple.driver.AppleUSBUHCI 656.4.1 com.apple.driver.AppleAHCIPort 3.0.0 com.apple.driver.AppleACPIButtons 2.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 2.0 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1 com.apple.security.quarantine 3 com.apple.nke.applicationfirewall 153 com.apple.driver.AppleIntelCPUPowerManagement 217.92.1 com.apple.driver.AppleBluetoothHIDKeyboard 170.15 com.apple.driver.AppleHIDKeyboard 170.15 com.apple.driver.IOBluetoothHIDDriver 4.2.4f1 com.apple.driver.AppleMultitouchDriver 245.13 com.apple.kext.triggers 1.0 com.apple.iokit.IOSurface 91.1 com.apple.iokit.IOSerialFamily 10.0.7 com.apple.iokit.IOBluetoothFamily 4.2.4f1 com.apple.driver.AppleGraphicsControl 3.5.26 com.apple.driver.DspFuncLib 2.6.1f2 com.apple.vecLib.kext 1.0.0 com.apple.iokit.IOAudioFamily 1.9.7fc2 com.apple.kext.OSvKernDSPLib 1.14 com.apple.iokit.IOAcceleratorFamily 98.20 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1 com.apple.driver.AppleHDAController 2.6.1f2 com.apple.iokit.IOHDAFamily 2.6.1f2 com.apple.driver.AppleSMBusPCI 1.0.12d1 com.apple.iokit.IOFireWireIP 2.2.6 com.apple.kext.AMDSupport 1.2.2 com.apple.AppleGraphicsDeviceControl 3.5.26 com.apple.driver.AppleSMC 3.1.8 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.7.0d11 com.apple.driver.AppleThunderboltEDMSink 2.1.3 com.apple.driver.AppleSMBusController 1.0.11d1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7 com.apple.driver.AppleThunderboltDPInAdapter 3.1.7 com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7 com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5 com.apple.iokit.IOUSBMassStorageClass 3.6.0 com.apple.iokit.IOUSBHIDDriver 660.4.0 com.apple.driver.AppleUSBMergeNub 650.4.0 com.apple.driver.AppleUSBComposite 656.4.1 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.driver.AppleThunderboltNHI 2.0.1 com.apple.iokit.IOThunderboltFamily 3.2.7 com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6 com.apple.iokit.IOFireWireSBP2 4.2.6 com.apple.iokit.IOAHCISerialATAPI 2.6.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6 com.apple.iokit.IOEthernetAVBController 1.0.3b4 com.apple.driver.mDNSOffloadUserClient 1.0.1b5 com.apple.iokit.IO80211Family 630.35 com.apple.iokit.IONetworkingFamily 3.2 com.apple.iokit.IOUSBUserClient 660.4.2 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.driver.AppleEFINVRAM 2.0 com.apple.iokit.IOUSBFamily 677.4.0 com.apple.iokit.IOAHCIFamily 2.6.5 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.TMSafetyNet 7 com.apple.security.sandbox 278.11 com.apple.kext.AppleMatch 1.0.0d1 com.apple.iokit.IOReportFamily 23 com.apple.driver.DiskImages 371.1 com.apple.iokit.IOStorageFamily 1.9 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 2.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.pthread 1 com.apple.kec.corecrypto 1.0 panic(cpu 3 caller 0xffffff8002dc68e5): "Spinlock acquisition timed out: lock=0xffffff802699a7c0, lock owner thread=0xffffff8027a249e0, current_thread: 0xffffff8024409590, lock owner active on CPU 0x7, current owner: 0xffffff8027a249e0"@/SourceCache/xnu/xnu-2422.100.13/osfmk/i386/locks_i386.c:365 Backtrace (CPU 3), Frame : Return Address 0xffffff81efb536c0 : 0xffffff8002a22fa9 0xffffff81efb53740 : 0xffffff8002dc68e5 0xffffff81efb53780 : 0xffffff8002e1d356 0xffffff81efb537c0 : 0xffffff8002cd4e07 0xffffff81efb53c00 : 0xffffff8002cc8f26 0xffffff81efb53c50 : 0xffffff8002cc9222 0xffffff81efb53e30 : 0xffffff8002cb738d 0xffffff81efb53e50 : 0xffffff8002c52dc3 0xffffff81efb53e80 : 0xffffff8002c355e3 0xffffff81efb53ea0 : 0xffffff8002c2b86c 0xffffff81efb53f50 : 0xffffff8002c326dc 0xffffff81efb53fb0 : 0xffffff8002ad7127 BSD process name corresponding to current thread: kernel_task Edited June 24, 2014 by Marcelo Fares Link to comment Share on other sites More sharing options...
Roriro 0 Posted June 26, 2014 Share Posted June 26, 2014 I also had my Mac restart...4 times!...good bye ESET. Link to comment Share on other sites More sharing options...
SweX 871 Posted June 26, 2014 Share Posted June 26, 2014 I also had my Mac restart...4 times!...good bye ESET. Screen Shot 2014-06-26 at 11.48.03.png Hello, Don't say bye bye yet: https://forum.eset.com/topic/2102-process-crash/?p=14492 Link to comment Share on other sites More sharing options...
Weety 6 Posted June 27, 2014 Share Posted June 27, 2014 I also had my Mac restart...4 times!...good bye ESET. Screen Shot 2014-06-26 at 11.48.03.png Hello, Don't say bye bye yet: https://forum.eset.com/topic/2102-process-crash/?p=14492 It's over a month since that was posted Still no official fix This just shows the Mac version is the poor cousin of the PC version, not only does it lack functionality in the PC version, the support is a lot slower Perhaps it's time for me to say Bye bye too to ESET (both on my PC's and Mac) Link to comment Share on other sites More sharing options...
SweX 871 Posted June 27, 2014 Share Posted June 27, 2014 (edited) Yes I know that feeling, but ESET will not release a "fixed" version official until they are sure that it will fix the problem for all affected users, not only for the users that have tested the unofficial test build were it is said to be fixed. They simply don't want users to upgrade only to see them come back and say that it didn't fixit at all. A fix build will be released when they have tested it enough in-house. A lot of testing is involved before releases and that takes times. That goes for the PC version too so if this were the PC version we most certainly wouldn't have seen a "fixed" build released official to all users any faster. "so how could this issue go by undetected if they do a lot of testing" When you have done everything you can and it works great after all the testing then it's ready for prime time, but that doesn't mean it will behave exactly the same on customers machines as everyone doesn't have the same setups, same softwares installed, configurations etc etc...so problems and bugs may show up after the release. And a program that works fine for me, may not work fine for someone else. That's software in a nutshell. I understand if we don't agree since I am not of the impatient type. I like perfection and perfection usually takes time. I want vendors and developers to test their software at lot before releases, it pays off in the long run for both parties vendor&customer, than do a so called "quick fix" and rush it out to all users. Wich is why ESET have a test build ready for those who want to try it to see if it works better. Edited June 27, 2014 by SweX Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 160 Posted June 28, 2014 Former ESET Employees Share Posted June 28, 2014 Hi Aryeh Goretsky Please tell me how to do that, how to get you the info, and my e-mail is [ADDRESS REDACTED] can I just e-mail it to you? From "Help" at the bottom: Sending a private message If you want to attach a file, from the private messenger, click "Use Full Editor" then scroll to the bottom to attach a file. For further info, go to this help topic on Posting and scroll down to "Attachments". And please refrain from posting your email address publicly. See Rules of the ESET Security Forum (#11) for more info. Link to comment Share on other sites More sharing options...
SweX 871 Posted June 28, 2014 Share Posted June 28, 2014 (edited) Not to go off-topic but very good that someone deleted his email. I (tried) to report that post a long time ago back in April so a Mod would delete his email, but because of this problem that I experienced during that time I believe the report was never sent: https://forum.eset.com/topic/2289-service-unavailable-please-come-back-later/ Sending PM's is a good way of communicating, but i'm sure we all can agree on that it's not fun to send a PM but never get a reply. Actually, I would appreciate if you checked your PM feed dwomack. Personally I check if I have received new PM's everytime I login and also before I logout. Edited June 28, 2014 by SweX Link to comment Share on other sites More sharing options...
Chen 0 Posted July 6, 2014 Share Posted July 6, 2014 I encountered this as well... with parallels, safari and even Chrome. However, the latest OS update a few days ago (10.9.4) seemed to have fixed the problem... Link to comment Share on other sites More sharing options...
Weety 6 Posted July 6, 2014 Share Posted July 6, 2014 I encountered this as well... with parallels, safari and even Chrome. However, the latest OS update a few days ago (10.9.4) seemed to have fixed the problem... Still getting the error here on 10.9.4, The only crashes I have are with ESET_PROXY Link to comment Share on other sites More sharing options...
robvanhooren 0 Posted July 6, 2014 Share Posted July 6, 2014 I encountered this as well... with parallels, safari and even Chrome. However, the latest OS update a few days ago (10.9.4) seemed to have fixed the problem... Still getting the error here on 10.9.4, The only crashes I have are with ESET_PROXY same. Link to comment Share on other sites More sharing options...
ShoreRoadMan 2 Posted July 7, 2014 Share Posted July 7, 2014 (edited) ESET Cyber Security Pro 6.0.9.1 Mac OS X 10.9.4 (13E28) (64-bit) Macbook Pro i7-4960HQ I have the same kernel panic error. This is a brand new MacBook (4 days old). OSX fully updated and ESET was the first 3rd-party software installed. Facts: I use Chrome (not Safari) Occurred yesterday night I suggested that a neighbour use ESET on his Mac (do not have system info) We installed the latest ESET 5 days ago He has had the error each day for the last 4 days straight. Both of us, accepted the option to send the error report to Apple THEREFORE - ESET should be able to contact Apple to get the reports. I am sure that many users (who do not use this Forum), nonetheless automatically accept the option to send the report to Apple. I am certain Apple has a lot of diagnostic log files that ESET should have access to. Is there only one ESET developer working on this problem (now over three months old)? This is a HUGH black eye. I am a Windows user and ESET subscriber on that platform now for over 10 years. I would have (and have been) the greatest supporter of ESET as the security app of choice on Windows - hence my recommendation and choice for Mac. But, not any more. This is stupefying!! Edited July 7, 2014 by ShoreRoadMan Link to comment Share on other sites More sharing options...
SweX 871 Posted July 7, 2014 Share Posted July 7, 2014 I must say I feel with you all problems like this are never funny. But yes ESET are working on it and they have a fixed build available where this is supposed to be fixed that you and others should be able to try if you send a PM to Peter.... https://forum.eset.com/topic/2102-process-crash/?p=14778 https://forum.eset.com/topic/2102-process-crash/?p=14987 Hopefully an official build will be released for everyone soon. Good luck. Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted July 7, 2014 Most Valued Members Share Posted July 7, 2014 Just wanted to chip in and say that the build you can recieve from Peter has resolved my issue for over a month now, so hopefully it has the same great result for users who decide on the build - or wait it out for the next public release. Link to comment Share on other sites More sharing options...
SweX 871 Posted July 7, 2014 Share Posted July 7, 2014 Planet, thanks for your information, that sounds great. Hopefully other affected users will read about your success story and send off a PM to Peter right away! Link to comment Share on other sites More sharing options...
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