Process crash

ShoreRoadMan · July 9, 2014

So here is the dump from my friends MAC Book Pro (10.6.8):

Interval Since Last Panic Report: 60428 sec

Panics Since Last Report: 1

Anonymous UUID: 2BB85C91-8806-4960-A974-E6FA74A4A506

Wed Jul 9 12:21:18 2014

Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0x8737904, spinlock owner: 0x91d63d4, current_thread: 0x91d63d4, spinlock_owner_cpu: 0x0

EAX: 0x08737900, EBX: 0x0942a510, ECX: 0x08739878, EDX: 0x0000000d

CR2: 0x5307c000, EBP: 0x01213de8, ESI: 0x08737900, EDI: 0x00000000

EFL: 0x00000202, EIP: 0x00479cb2, CS: 0x00000008, DS: 0x01210010

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x10bf48 : 0x2b32c3 (0x1213cb0 0x0 0x10bf78 0x2aa21d)

0x10bf78 : 0x2ab423 (0x2 0x1213cb0 0xd972 0x1)

0x10bfd8 : 0x2a1c2e (0x1213cb0 0x2a2a00 0x0 0x2a2a5b)

0x1213de8 : 0x479f63 (0x1213e4c 0x8b552a0 0x1213e28 0x46fb8f)

0x1213e68 : 0x47a58f (0x8737900 0x479039 0x479082 0x91c65dc)

0x1213f38 : 0x47a697 (0x0 0x0 0x0 0x107b000)

0x1213f78 : 0x4f7f90 (0x8b552a0 0x91c6550 0x91c6594 0x0)

0x1213fc8 : 0x2a1fd8 (0x91d1840 0x0 0x10 0x91ce364)

BSD process name corresponding to current thread: esets_proxy

Mac OS version:

10K549

Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 38410690038105

unloaded kexts:

com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x1438000, size 0x20480) - last unloaded 95788278940

loaded kexts:

com.eset.kext.esets_kac 600.00.91f01

com.eset.kext.esets_pfw 600.00.91f01

com.apple.filesystems.smbfs 1.6.7 - last loaded 16310585574623

com.apple.driver.AppleHWSensor 1.9.3d0

com.apple.driver.AGPM 100.12.31

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleHDA 2.0.5f14

com.apple.driver.AppleMikeyDriver 2.0.5f14

com.apple.driver.AppleUpstreamUserClient 3.5.7

com.apple.driver.AppleMCCSControl 1.0.20

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

com.apple.driver.AppleLPC 1.5.1

com.apple.driver.AudioAUUC 1.57

com.apple.driver.AppleBacklight 170.0.46

com.apple.kext.AppleSMCLMU 1.5.2d10

com.apple.driver.SMCMotionSensor 3.0.1d2

com.apple.GeForce 6.3.6

com.apple.driver.AppleIntelPenrynProfile 17

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.AppleUSBTCButtons 201.6

com.apple.driver.AppleIRController 303.8

com.apple.driver.AppleUSBTCKeyboard 201.6

com.apple.driver.AppleUSBCardReader 2.6.1

com.apple.iokit.SCSITaskUserClient 2.6.8

com.apple.BootCache 31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 1.6.4

com.apple.driver.AirPortBrcm43224 428.42.4

com.apple.driver.AppleUSBHub 4.2.4

com.apple.driver.AppleUSBEHCI 4.2.4

com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8

com.apple.driver.AppleFWOHCI 4.7.3

com.apple.driver.AppleAHCIPort 2.1.7

com.apple.driver.AppleUSBOHCI 4.2.0

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleACPIButtons 1.3.6

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.3.6

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.14

com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

com.apple.driver.DspFuncLib 2.0.5f14

com.apple.driver.IOPlatformPluginFamily 4.7.0a1

com.apple.driver.AppleProfileReadCounterAction 17

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.nvidia.nv50hal 6.3.6

com.apple.driver.AppleBacklightExpert 1.0.1

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.driver.AppleHDAController 2.0.5f14

com.apple.iokit.IOHDAFamily 2.0.5f14

com.apple.NVDAResman 6.3.6

com.apple.iokit.IONDRVSupport 2.2.1

com.apple.driver.AppleProfileTimestampAction 10

com.apple.driver.AppleProfileThreadInfoAction 14

com.apple.driver.AppleProfileRegisterStateAction 10

com.apple.driver.AppleProfileKEventAction 10

com.apple.driver.AppleProfileCallstackAction 20

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOGraphicsFamily 2.2.1

com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.driver.AppleSMC 3.1.0d5

com.apple.iokit.IOAudioFamily 1.8.3fc2

com.apple.kext.OSvKernDSPLib 1.3

com.apple.iokit.AppleProfileFamily 41

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

com.apple.iokit.IOBluetoothFamily 2.4.5f3

com.apple.driver.AppleUSBMultitouch 207.7

com.apple.iokit.IOUSBHIDDriver 4.2.0

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8

com.apple.iokit.IOUSBMassStorageClass 2.6.7

com.apple.driver.AppleUSBMergeNub 4.2.4

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6.1

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

com.apple.iokit.IO80211Family 320.1

com.apple.iokit.IOUSBUserClient 4.2.4

com.apple.iokit.IONetworkingFamily 1.10

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.iokit.IOUSBFamily 4.2.4

com.apple.driver.NVSMU 2.2.7

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.6

com.apple.iokit.IOSMBusFamily 1.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 6

com.apple.driver.DiskImages 289

com.apple.iokit.IOStorageFamily 1.6.3

com.apple.driver.AppleACPIPlatform 1.3.6

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.3.0

panic(cpu 1 caller 0x2a0663): "Spinlock acquisition timed out: lock=0x8737904, lock owner thread=0x91d63d4, current_thread: 0x83f07a8, lock owner active on CPU 0x0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/locks_i386.c:374

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)

0x52b0b9e8 : 0x21b837 (0x5dd7fc 0x52b0ba1c 0x223ce1 0x0)

0x52b0ba38 : 0x2a0663 (0x59ccb0 0x8737904 0x91d63d4 0x83f07a8)

0x52b0ba78 : 0x4781e8 (0x8737904 0x1 0x4cec7d 0x0)

0x52b0bab8 : 0x4bb4b5 (0x898058c 0x1 0x801 0x89805b4)

0x52b0bae8 : 0x4bc3b9 (0x8980510 0x8980554 0x800 0x923da98)

0x52b0bb08 : 0x35a778 (0x923d820 0x1 0x1 0x100007f)

0x52b0bcd8 : 0x350e8c (0x5483d400 0x14 0x14 0x6)

0x52b0bd18 : 0x35252b (0x5483d400 0x14 0x6 0x0)

0x52b0be48 : 0x352652 (0x5483d400 0x0 0x70ef9eab 0x52b0bea4)

0x52b0be68 : 0x338bad (0x2 0x5483d400 0x52b0be98 0x227654)

0x52b0bea8 : 0x325885 (0x2 0x5483d400 0x52b0bf28 0x490daa)

0x52b0bec8 : 0x3212f1 (0x8544804 0x2 0x5483d400 0x504ded)

0x52b0bef8 : 0x32248f (0x874f04 0x879ce88 0x5483d444 0x52b0bf4c)

0x52b0bf68 : 0x3226d0 (0x8544804 0x5483d400 0x0 0x874f88)

0x52b0bfc8 : 0x2a179c (0x874f60 0x0 0x2a17ab 0x83f07a8)

BSD process name corresponding to current thread: kernel_task

Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2

USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x06400000 / 5

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 6

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2

dagger2002 · July 10, 2014

Is there any luck with the new version of eset, beta?

I am having the same issue, the only bad part is that last time it crashed it took down my db server, and corrupted 3 db. So I have since removed it. I am looking forward to the release of a stable version.

SweX · July 10, 2014

Is there any luck with the new version of eset, beta?

I am having the same issue, the only bad part is that last time it crashed it took down my db server, and corrupted 3 db. So I have since removed it. I am looking forward to the release of a stable version.

You can contact Peter and try a fixed build, see the links in this post: https://forum.eset.com/topic/2102-process-crash/?p=16098

wyll.cavalcante · July 12, 2014

So here i am to join you all... Same problem with esets_proxy and crash restarting the system... Eset Cyber Security Pro.

Anonymous UUID: 3F7B0B61-AF3D-2531-B349-9DBADB179261

Sat Jul 12 15:59:42 2014

panic(cpu 2 caller 0xffffff800badc24e): Kernel trap at 0xffffff800bdc6600, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x0000000008431100, CR3: 0x0000000059f25065, CR4: 0x00000000001606e0

RAX: 0xffffff803a2f89a8, RBX: 0x0000000000000000, RCX: 0xdeadbeefdeadbeef, RDX: 0xdeadbeefdeadbeef

RSP: 0xffffff81f9e2bd00, RBP: 0xffffff81f9e2bdb0, RSI: 0xffffff803a2f89e0, RDI: 0x0000000000000000

R8: 0x0000000000000000, R9: 0x0000000000000037, R10: 0x0000000000000000, R11: 0x0000000000000011

R12: 0x0000000000000000, R13: 0xffffff803a2f8998, R14: 0xffffff802e33a110, R15: 0xdeadbeefdeadbeef

RFL: 0x0000000000010282, RIP: 0xffffff800bdc6600, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000008431100, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff81ec015df0 : 0xffffff800ba22f79

0xffffff81ec015e70 : 0xffffff800badc24e

0xffffff81ec016040 : 0xffffff800baf3746

0xffffff81ec016060 : 0xffffff800bdc6600

0xffffff81f9e2bdb0 : 0xffffff800bdc6307

0xffffff81f9e2be20 : 0xffffff800bdc5a4b

0xffffff81f9e2bf30 : 0xffffff800bdc55c4

0xffffff81f9e2bf60 : 0xffffff800be40777

0xffffff81f9e2bfb0 : 0xffffff800baf3c38

BSD process name corresponding to current thread: esets_proxy

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000000b800000

Kernel text base: 0xffffff800ba00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 276737557530

last loaded kext at 25914960877: com.eset.kext.esets_kac 600.00.92f01 (addr 0xffffff7f8d9a2000, size 94208)

last unloaded kext at 129525750940: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8d83a000, size 8192)

loaded kexts:

com.eset.kext.esets_kac 600.00.92f01

com.eset.kext.esets_pfw 600.00.92f01

org.virtualbox.kext.VBoxNetAdp 4.3.12

org.virtualbox.kext.VBoxNetFlt 4.3.12

org.virtualbox.kext.VBoxUSB 4.3.12

org.virtualbox.kext.VBoxDrv 4.3.12

com.intel.kext.intelhaxm 1.0.8

com.parallels.virtualsound 1.0.27 27

com.rogueamoeba.InstantOnCore 6.0.3

com.rogueamoeba.InstantOn 6.0.3

com.apple.filesystems.msdosfs 1.9

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.driver.AGPM 100.14.28

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.AppleIntelHD4000Graphics 8.2.8

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelFramebufferCapri 8.2.8

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOAcceleratorFamily2 98.22

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5341384758334D314131363030433131

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x029E, 0x434D5341384758334D314131363030433131

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Samsung SSD 840 PRO Series, 256,06 GB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: Hub

USB Device: USB 2.0 Hub

USB Device: Microsoft® 2.4GHz Transceiver v8.0

USB Device: Microsoft® Nano Transceiver v2.0

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

SweX · July 12, 2014

@Mods

Wouldn't it be good to add some information to post #1 in this thread so users more easily can see how they can get their hands on the fixed build? As I don't think anyone will read through all the pages until they find Peter's post. :unsure:

Thanks.

Edited July 12, 2014 by SweX

planet · July 12, 2014

@Mods

Wouldn't it be good to add some information to post #1 in this thread so users more easily can see how they can get their hands on the fixed build? As I don't think anyone will read through all the pages until they find Peter's post.

Thanks.

More than happy to edit my post (it's 2nd) if you'd like?

Arakasi · July 13, 2014

@Mods

Wouldn't it be good to add some information to post #1 in this thread so users more easily can see how they can get their hands on the fixed build? As I don't think anyone will read through all the pages until they find Peter's post.

Thanks.

More than happy to edit my post (it's 2nd) if you'd like?

Not a bad idea planet. It would be most appreciated.

Although directing people to PM Peter wouldn't be the best or favored idea, i would place a shortcut link to his post, whichever number it is; that way any changes that need to be made, or further instructions, Peter can simply alter his post.

ie: #93 - https://forum.eset.com/topic/2102-process-crash/page-5#entry14492

Edited July 13, 2014 by Arakasi

planet · July 13, 2014

Not a bad idea planet. It would be most appreciated.

All done.

SweX · July 13, 2014

@Arakasi, Planet

Yes, some text and a link to Peter's post was what I had in mind just like you did it. Very good I appreciate it

ShoreRoadMan · July 17, 2014

Planet, (Arakais, SweX)

I need your expertise. I see that you have received and installed the beta code. I also contacted Peter and he provided the above referenced beta release. This is a beta 'fix' which has not passed ESET QA and therefore involves some risk. However, I am willing to try the release (as I just had the process crash 2 times within 2 minutes - after days of no crash, and by the way -- I was using the 64-bit Firefox browser).

The assistance I request is:

How do I install this fix? Do I simply drag my current ESET Security Cyber Pro app (6.0.9.1) icon from my Applications Folder to the trash can and then open the .dmg file and proceed as usual? Do I need to manually remove any other files? Or can I simply install over the current, buggy version?

Also, where do I move the info_get.command script? Or do I leave it in my downloads folder and choose to open it with iTerm.app (if and when that becomes necessary)?

Do you have any further suggestions/instructions on how to proceed?

I thank you in advance for your assistance.

George

Arakasi · July 17, 2014

You should be able to install over the existing.

ShoreRoadMan · July 17, 2014

Hi Arakasi, Thanks for the rapid response. Have you actually applied the new code in this fashion? Or is this what you think from past experience? I am new to MAC OS X and so I want to be as certain as possible before I mess around with anti-virus code and -- especially beta code?

Edited July 17, 2014 by ShoreRoadMan

planet · July 17, 2014

How do I install this fix? Do I simply drag my current ESET Security Cyber Pro app (6.0.9.1) icon from my Applications Folder to the trash can and then open the .dmg file and proceed as usual? Do I need to manually remove any other files? Or can I simply install over the current, buggy version?

Also, where do I move the info_get.command script? Or do I leave it in my downloads folder and choose to open it with iTerm.app (if and when that becomes necessary)?

Do you have any further suggestions/instructions on how to proceed?

Hi ShoreRoadMan,

For the first question:

If you want to keep all your settings for Cyber Security, like your Firewall rules, scanning settings, etc. follow this KB Article: "How can I import or export my ESET Cyber Security or Cyber Security Pro configuration settings using an .xml file?" under "Export your settings configuration".
Follow this KB Article: "How do I uninstall or reinstall ESET Cyber Security or ESET Cyber Security Pro?" up to step 5 to remove Cyber Security from your Mac. When that's complete, restart your Mac.
Open the provided DMG file and install the updated build as usual.
When installed, you can then visit the first KB Article again for instructions to import your settings back into Cyber Security. Give it a few minutes for everything to complete. (If you decide not to keep your settings, everything will be set back to default and you'll need to enter your username and password again, for example.)

With the command script, you only need to use it if ESET Support needs logs from you - so at the moment you don't need to do anything with it. If the time does come, you simply double click on the file and follow the instructions from there.

A suggestion would be to backup your Mac with Time Machine before installing the new build so if anything does go wrong, you can restore your Mac back to a working state. (Personally I've never had any trouble with this build, but it's good to be safe)

Edited July 17, 2014 by planet

Arakasi · July 17, 2014

Following Planets method would be far more desirable with less chance of corruption.

I have tested Peter's beta and it worked for one of my clients exceptionally.

I have been using osx for a long time, however it is not my forte. I hate Macs. I prefer Windows or Linux.

Edited July 17, 2014 by Arakasi

ShoreRoadMan · July 18, 2014

Planet, thank you for the links and the additional details and suggestions. I appreciate that you take the time to do this for, not only me, but for others that may also be following this thread.

Also, Arakasi, thank you as well. (I am a Windows user by 'birth'; but I am now enjoying learning and using Mac OS X).

rjwalker57 · July 19, 2014

Hello,

we assume that some of these issues are likely a result of cleaning OSX/Adware.Genieo.C. The problem is that the adware created the file /private/etc/launchd.conf. As a result, if OSX doesn't find a file referenced in launchd.conf on a disk, it will crash. Other antivirus programs have recently suffered from the same problem as discussed on their forums.

To fix the issue, please continue as follows:

boot OSX from a bootable medium (installation DVD or USB stick)

remove the file /private/etc/launchd.conf

restart OSX

We apologize for the inconvenience.

As for the crashes in esets_proxy, could you confirm or deny that you have a network monitor Private Eye (hxxp://radiosilenceapp.com/private-eye) installed?

Not many of us are BSD savvy, and we do not have Mavericks media, given that we downloaded the upgrade. Can you provide a procedure for deleting launched.conf that is keystroke specific?

AName · July 22, 2014

I have only had my Mac a few days and had 2 kernel panics all of which mention “Spinlock acquisition timed out” and ESET Proxy!! Any news on when the test version will make its way into the beta channel or normal updates??

%%%% Extract from the last one %%%%

Tue Jul 22 14:50:42 2014
Panic(CPU 2): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff801cc73568, spinlock owner: 0xffffff801d284000, current_thread: 0xffffff801d284000, spinlock_owner_cpu: 0x2
RAX: 0x0000000000000005, RBX: 0x0000000000000000, RCX: 0xffffff801c69bef8, RDX: 0xffffff801c69bef8
RSP: 0xffffff81256dbd00, RBP: 0xffffff81256dbdb0, RSI: 0xffffff801c69bf30, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0x000000000000018b, R10: 0x0000000000000000, R11: 0xffffffffffffffff
R12: 0x0000000000000000, R13: 0xffffff801c69bee8, R14: 0xffffff801cc73560, R15: 0xffffff801cc73560
RFL: 0x0000000000000202, RIP: 0xffffff8007bc65e9, CS: 0x0000000000000008, SS: 0x0000000000000010

BSD process name corresponding to current thread: esets_proxy

Mac OS version:
13E28

Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel slide: 0x0000000007600000
Kernel text base: 0xffffff8007800000
System model name: MacBookPro11,2

panic(cpu 0 caller 0xffffff8007bc6ca5): "Spinlock acquisition timed out: lock=0xffffff801cc73568, lock owner thread=0xffffff801d284000, current_thread: 0xffffff801b5da280, lock owner active on CPU 0x2, current owner: 0xffffff801d284000"@/SourceCache/xnu/xnu-2422.110.17/osfmk/i386/locks_i386.c:365

%%%% Extract End %%%%

Thanks

Edited July 22, 2014 by AName

Arakasi · July 22, 2014

I have only had my Mac a few days and had 2 kernel panics all of which mention “Spinlock acquisition timed out” and ESET Proxy!! Any news on when the test version will make its way into the beta channel or normal updates??

%%%% Extract from the last one %%%%

Tue Jul 22 14:50:42 2014

Panic(CPU 2): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff801cc73568, spinlock owner: 0xffffff801d284000, current_thread: 0xffffff801d284000, spinlock_owner_cpu: 0x2

RAX: 0x0000000000000005, RBX: 0x0000000000000000, RCX: 0xffffff801c69bef8, RDX: 0xffffff801c69bef8

RSP: 0xffffff81256dbd00, RBP: 0xffffff81256dbdb0, RSI: 0xffffff801c69bf30, RDI: 0x0000000000000000

R8: 0x0000000000000000, R9: 0x000000000000018b, R10: 0x0000000000000000, R11: 0xffffffffffffffff

R12: 0x0000000000000000, R13: 0xffffff801c69bee8, R14: 0xffffff801cc73560, R15: 0xffffff801cc73560

RFL: 0x0000000000000202, RIP: 0xffffff8007bc65e9, CS: 0x0000000000000008, SS: 0x0000000000000010

BSD process name corresponding to current thread: esets_proxy

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel slide: 0x0000000007600000

Kernel text base: 0xffffff8007800000

System model name: MacBookPro11,2

panic(cpu 0 caller 0xffffff8007bc6ca5): "Spinlock acquisition timed out: lock=0xffffff801cc73568, lock owner thread=0xffffff801d284000, current_thread: 0xffffff801b5da280, lock owner active on CPU 0x2, current owner: 0xffffff801d284000"@/SourceCache/xnu/xnu-2422.110.17/osfmk/i386/locks_i386.c:365

%%%% Extract End %%%%

Thanks

Please read through this thread in its entirety to find the solution that is being implemented soon as well as a temporary work around.

PooyaRaki · July 23, 2014

The same here ! With Firefox being the default browser !

eset_proxy and eset_deamon are faulty kernels ( ? ) .

after upgrading to 6.0.9.1 this issue happened.

Edited July 23, 2014 by PooyaRaki

SweX · July 24, 2014

I'm just posting to let everyone know that a new official version has been released!

https://forum.eset.com/topic/2930-eset-cyber-security-2014-edition-version-6013-is-available/

Edited July 24, 2014 by SweX

planet · July 24, 2014

I'm just posting to let everyone know that a new official version has been released!

https://forum.eset.com/topic/2930-eset-cyber-security-2014-edition-version-6013-is-available/

Link for people using Cyber Security (Pro): https://forum.eset.com/topic/2931-eset-cyber-security-pro-2014-edition-version-6013-is-available/

Yay! Hopefully this kernel panic issue can be laid to rest now for everyone.

Edited July 24, 2014 by planet

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