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Latest update causes eset_proxy to flip out

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On 1/29/2020 at 12:02 PM, theali3n said:

I tried with and without it. Please note I have run the EXACT same config for over 5 years...so it's not like I changed anything that hadn't been there before. 

I have distilled it down to: When "Enable HTTP protocol Checking" is enabled the issue exists at random. When this option is DISABLE the issue no longer happens. Since this IS the option causing the issue I have left "Enable web access Antivirus and antispyware protection" ENABLED and the system runs perfectly.

Thanks this fixed my problem

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Still happening to me. Any update from the tickets that have been opened @Marcos ?

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2 hours ago, theali3n said:

Still happening to me. Any update from the tickets that have been opened @Marcos ?

What is your ticket ID so that I can check the status of your ticket?

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I have some information. I contacted Eseta premium support. After many e-mails and trying to find out what causes these problems, they have provided me with the latest beta for ESET Endpoint Antyvirus which will soon appear in public. At the moment, I can say that for each person whose problem occurred in the new version did not happen even once. It seems that at the time when Apple announced that Catalina will not work with 32-bit programs they hastily prepared "any" version to work with it and finally the version that will appear is improved and well prepared. Also works much more efficiently (smoother?) than the current one.

Cheers. Hope that new version of home edition also will be free of that problem :)

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27 minutes ago, qu4q said:

I have some information. I contacted Eseta premium support. After many e-mails and trying to find out what causes these problems, they have provided me with the latest beta for ESET Endpoint Antyvirus which will soon appear in public. At the moment, I can say that for each person whose problem occurred in the new version did not happen even once. It seems that at the time when Apple announced that Catalina will not work with 32-bit programs they hastily prepared "any" version to work with it and finally the version that will appear is improved and well prepared. Also works much more efficiently (smoother?) than the current one.

Cheers. Hope that new version of home edition also will be free of that problem :)

qu4q,

Can you let us know what your version number is ? 

I have 6.8.300.0 which should be latest public.

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Posted (edited)

The lastest public is: 6.8.400.0
Version that I had the opportunity to test: 6.8.633.0

Edited by qu4q

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Perhaps because we have a different product ? I have the "Eset Cyber Security" all is set to auto and I have 6.8.300.0.

Did Eset manually give you access to that 6.8.633.0 build ? 

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Posted (edited)

As I mentioned earlier, my statement was about "Eset Endpoint Antyvirus" because the problem has affected me in this version. It is "parallel" to Eset Cyber Security, but for business solutions, so I deduced that since it looks like the business version problem disappeared in beta, which should be available to everyone soon, the same will be with version for home users. That's why I wrote this comment.

And of course, version numbers for home and business products can be different but it's still worth waiting for the update release and check if the problem disappeared.

Edited by qu4q

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On 10/11/2019 at 11:25 AM, Marcos said:

From the menu choose Sample process and Save as.

Hi, @Marcos. There is also something like Spindump. Would it be more effective to make this one?

This evening I also found esets_proxy hanging on with 200% CPU usage.

Usually this MacBook goes crazy if this happens so I could take a closer look at it if this would happen again.

Thank you.

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If v6.8.455 downloadable from https://forum.eset.com/files/file/23-eset_cybersecurity_en_10dmg/ doesn't make any difference, please raise a support ticket with your local ESET distributor. It is essential to provide logs collected as per https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support.

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MacBook Pro (Retina, Mid 2012), processor 2.7 GHz Quad-Core Intel Core i7, memory 16 GB 1600 MHz DDR3, macOS 10.15.4 (19E287), ESET NOD32 Antivirus

Issue made working with laptop impossible even unable to upload any data, beta v6.8.455 crashed on me two times. Uninstalled ESET NOD32 Antivirus. Installed alternative, see if issue gets solved within the free trial period of the other product 🙂

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I have observed this issue frequently and began to notice that it coincides with large downloads. Within web access protection, I changed the maximum size and scan time limits for the threatsense engine so that would not scan large objects. I randomly chose 50MB and 120 seconds for object scan limits and 10 levels and 50MB for archive scan limits, both of which seemed reasonable.

Thus far I haven't seen the problem return.

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