verus 4 Posted September 20, 2019 Share Posted September 20, 2019 Hi, I have the following installation: ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) But when I check the installed applications I see this: ESET Endpoint Antivirus ESET, spol. s r.o. 6.1.2109.0 1 ESET Endpoint Antivirus ESET, spol. s r.o. 6.1.2222.0 16 ESET Endpoint Antivirus ESET, spol. s r.o. 6.1.2227.0 2 ESET Endpoint Antivirus ESET, spol. s r.o. 6.2.2021.0 13 ESET Endpoint Antivirus ESET, spol. s r.o. 6.2.2033.0 1 ESET Endpoint Antivirus ESET, spol. s r.o. 6.4.2014.0 6 ESET Endpoint Antivirus ESET, spol. s r.o. 6.5.2094.0 11 ESET Endpoint Antivirus ESET, spol. s r.o. 6.5.2107.1 3 ESET Endpoint Antivirus ESET, spol. s r.o. 6.5.2132.2 2 ESET Endpoint Antivirus ESET, spol. s r.o. 6.6.2052.0 1 ESET Endpoint Antivirus ESET, spol. s r.o. 6.6.2072.4 5 ESET Endpoint Antivirus ESET, spol. s r.o. 6.6.2078.5 2 ESET Endpoint Antivirus ESET, spol. s r.o. 7.0.2073.1 4 ESET Endpoint Antivirus ESET, spol. s r.o. 7.0.2091.0 3 ESET Endpoint Antivirus ESET, spol. s r.o. 7.0.2100.4 15 ESET Endpoint Antivirus ESET, spol. s r.o. 7.1.2045.5 89 ESET Endpoint Antivirus ESET, spol. s r.o. 7.1.2053.0 8 ESET File Security ESET, spol. s r.o. 6.4.12002.0 1 ESET File Security ESET, spol. s r.o. 6.5.12010.0 1 ESET File Security ESET, spol. s r.o. 7.0.12018.0 6 ESET Management Agent ESET, spol. s r.o. 7.0.553.0 45 ESET Management Agent ESET, spol. s r.o. 7.0.577.0 129 ESET Remote Administrator Agent ESET, spol. s r.o. 6.1.265.0 1 ESET Remote Administrator Agent ESET, spol. s r.o. 6.1.365.0 6 ESET Remote Administrator Agent ESET, spol. s r.o. 6.1.444.0 1 ESET Remote Administrator Agent ESET, spol. s r.o. 6.2.190.0 1 ESET Remote Administrator Agent ESET, spol. s r.o. 6.5.522.0 13 ESET Remote Administrator Mobile Device Connector ESET, spol. s r.o. 6.1.402.0 1 ESET Remote Administrator Server ESET, spol. s r.o. 6.1.365.0 1 ESET Rogue Detection Sensor ESET, spol. s r.o. 1.0.817.0 1 ESET Rogue Detection Sensor ESET, spol. s r.o. 1.1.693.0 1 ESET Security Management Center Mobile Device Connector ESET, spol. s r.o. 7.0.416.0 1 ESET Security Management Center Server ESET, spol. s r.o. 7.0.577.0 1 Why is server version 6.1 in this list? I already upgraded to the latest version (Management center server 7.0.577.0). Also, in the gui when I click HELP ==> UPDATE PRODUCT, I get: Failed to create task: The referenced repository package is not available And when I check the changelog in that update window, I get: Version 6.5.34.0 (compared to 6.5.31.0 released on March 14,2017) Changed: New Apache Tomcat 7.0.82 that includes fixed security vulnerabilities Changed: New Apache HTTP Proxy 2.4.28.0 that includes fixed security vulnerabilities Changed: New Mirror Tool that allows creation of mirror for ESET Endpoint Security and ESET Endpoint Antivirus 6.6 Changed: Increased the maximum number of concurrent ESET Virtualization Security connections to 200 Fixed: ESET Mobile Device Connector to ERA Server connectivity issues (when mobile devices were functioning correctly, however connection to ERA server was interrupted, and data in ERA Web Console was not updated) Fixed: Rare database write failures when the database server is overloaded Fixed: Increase in MultiAgent startup time Fixed: False MultiAgent overload report What is wrong here? Do I have the latest version or not? This is so unclear in ESET.... Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted September 20, 2019 ESET Staff Share Posted September 20, 2019 From which version of ESET Remote Administrator you have upgraded to V7? Obviously, the installation is corrupted, as old registry entries were not removed from the system. I can see duplicated entries for both ESET Remote Administrator Server, and Mobile Device Connector. This is the issue that manifested after the release of V7. Link to comment Share on other sites More sharing options...
verus 4 Posted September 23, 2019 Author Share Posted September 23, 2019 So what do I have to do now? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted September 23, 2019 ESET Staff Share Posted September 23, 2019 Ideally contact technical support, which should be able to provide you with instructions about how to remove the duplicated registry entries. Maybe @MartinK will be able to provide more details, how to resolve the issue. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted September 23, 2019 ESET Staff Share Posted September 23, 2019 I have no other recommendation than to contact support as manual removal of specific registry keys is required. Those keys are actually not ESET-specific -> MSI database cleanup is required and it has to be made with caution to not break other applications. Link to comment Share on other sites More sharing options...
verus 4 Posted September 26, 2019 Author Share Posted September 26, 2019 I opened a ticket but no reaction yet from support@mgk.lu Never had a good experience with them. Any other support I can contact? Link to comment Share on other sites More sharing options...
Recommended Posts