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Installed version is not clear, updates not working in GUI => HELP

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Hi,

I have the following installation:

ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)

But when I check the installed applications I see this:

1
16
2
13
1
6
11
3
2
1
5
2
4
3
15
89
8
1
1
6
45
129
1
6
1
1
13
1
1
1
1
1
1

Why is server version 6.1 in this list?
I already upgraded to the latest version (Management center server 7.0.577.0).
 

Also, in the gui when I click HELP ==> UPDATE PRODUCT, I get:


Failed to create task: The referenced repository package is not available

And when I check the changelog in that update window, I get:

 

Version 6.5.34.0 (compared to 6.5.31.0 released on March 14,2017)

  • Changed: New Apache Tomcat 7.0.82 that includes fixed security vulnerabilities
  • Changed: New Apache HTTP Proxy 2.4.28.0 that includes fixed security vulnerabilities
  • Changed: New Mirror Tool that allows creation of mirror for ESET Endpoint Security and ESET Endpoint Antivirus 6.6
  • Changed: Increased the maximum number of concurrent ESET Virtualization Security connections to 200
  • Fixed: ESET Mobile Device Connector to ERA Server connectivity issues (when mobile devices were functioning correctly, however connection to ERA server was interrupted, and data in ERA Web Console was not updated)
  • Fixed: Rare database write failures when the database server is overloaded
  • Fixed: Increase in MultiAgent startup time
  • Fixed: False MultiAgent overload report

What is wrong here? Do I have the latest version or not?
This is so unclear in ESET....  :(

 

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From which version of ESET Remote Administrator you have upgraded to V7? Obviously, the installation is corrupted, as old registry entries were not removed from the system. I can see duplicated entries for both ESET Remote Administrator Server, and Mobile Device Connector. 

This is the issue that manifested after the release of V7. 

 

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Ideally contact technical support, which should be able to provide you with instructions about how to remove the duplicated registry entries. Maybe @MartinK will be able to provide more details, how to resolve the issue. 

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I have no other recommendation than to contact support as manual removal of specific registry keys is required. Those keys are actually not ESET-specific -> MSI database cleanup is required and it has to be made with caution to not break other applications.

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I opened a ticket but no reaction yet from support@mgk.lu

Never had a good experience with them.

Any other support I can contact?

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