Forum Support

[URBAN0 14]

I'm fairly new to ESET product and as we all know, with today's busy lifestyle we don't always have enough time to do our research to any inquiries we might have, so we reach out to more experienced users and most of the time that place would be support forums, users like you and me, and we are hoping that despite the complexity of your inquiry, no one would make feel like you wasting their time.

Within a short time that I have used ESET ISS I have fall in love with that program itself, support!!... Well, that part  yet to be determined.

Fast forward. Recently I posted a question that was never answered and my only logical explanation would be.. It was to simple to waste someone's time or I wouldn't like the answer.

I expected to get some sort of answer, rather than to make me feel like I was pretty much stupid for asking such thing, that kind of behavior it's not only unprofessional but it's considered to be rude and I'm sorry If my expression is rather harsh, but that is how I feel.

I have had high hopes, and I was planning on purchasing few dozens of licenses for my wife's already pass due workstations and although I still think ESET offers great protection, my love for ESET its getting tinted, this experience made me reset my thoughts on the whole ESET idea.

As I have mentioned before I have used another AV (avast PRO) for over 2 decades and although the product itself has dramatically changed and ultimately made me look for an alternative which led me to ESET, but I have to be honest, their support and that includes the users support forum was top-notch.

In 20 years, not once I was made to feel that any, even the smallest question was not important enough to answer and I guess partly It's my fault that I have set my expectations  on ESET to high. I can't say I felt that way always, there was a time when my questions and requests weren't ignored  and I appreciated that and I thought this part of ESET's package wouldn't change.

I guess, you can't have the best of both worlds right?

I hope I didn't overstep. I presume that the forums section of general discussion is the place to post your experience, whatever that might be.

 

Edited September 15, 2019 by URBAN0

[itman 1,807]

I saw your question yesterday. Was getting around to responding and you deleted all the detail within the posting. As such, I assumed you resolved the question/issue on your own.

Note that from Friday evening through Sunday evening, a lot of forum members are not active on the forum. The same applies to the moderators. They jump in and out during the weekend and might have missed your posting. Remember this is the weekend and they deserve time off also.

So I advise you to re-post and wait for a response.

Edited September 15, 2019 by itman

[URBAN0 14]

Thanks itman, no harm done,  there should be more user like you, much appreciated.

 

[itman 1,807]

My "old memory" just did a reset and I now recollect your question was about Eset product update settings?

Eset a few versions back eliminated the option to be "asked" in regards to a release update. As I recollect, their reasoning was you should always perform an update when offered. Some didn't agree with that then, and some still don't agree with it now.

[Marcos 5,467]

Itman is correct. It's weekend, we all are with our families. As for responding by moderators, I can tell that I'm just responding here in my free time from a mobile phone while being out on a wine fest

Also I answered you via a personal mesaage earlier today.

[URBAN0 14]

Ideally I would prefer to be giving a choice for a reason e.g. premature software release, still full of bugs so ultimately random user is the beta tester and suffers, but I can see a positive difference with ESET which I hope will continue.

They don't rush, unlike, other developers who release new upgrades so darn often, literally every week or two (I won't mention who) so people are furies due to ton of issues.

I understand that up to date security software is necessary and reputation comes a long way.

If someone complains about e.g. virus attack or security breaches, and they spread bad word about brand they use into a wild, at the same time not mentioning that their security software is not up to date, It's not fair, so I can see ESET's reasoning behind their implementation.

Thanks

 

btw. Marcos  I haven't receive any message from you, but that's OK, no big of a deal now.

 

Enjoy what's left of the weekend

Edited September 15, 2019 by URBAN0

[peteyt 396]

I will also add that while the forum is used frequently for bugs and such eset does still recommend opening a support ticket - don't think this was a bug but I have seen some people forgetting this option exists.