Difficulty updating license key

[optimal_max 0]

Hi,

I am having difficulty updating my license key on our business server.  I have the new key, and have followed the instructions given on the ESET website, but have not been able to complete this task.  Any tips?

[Marcos 5,466]

Do you want to replace the license key used for activation directly in ESET's File Security or Mail Security gui? Normally no action should be required after renewing a license and your existing license key is should be extended by another year or two.

[optimal_max 0]

I'm attempting to activate the renewal license key.  It shows that it will expire soon (in about 3 weeks), but we have paid for a renewal of ESET NOD32 services, and have been emailed the new key.

When I open the ESET program on the server, the date still shows the expiry date as ending at the beginning of October.

I followed the instructions given on the website  "You can change your license in the main program window. To do so, click Help and support > Activate License and enter the license data you received with your ESET security product into the Product activation window."

I tried that it it doesnt give me that option.

I also tried the option through the ESET program, but it would not work.

This is somewhat new to me. 

 

[Marcos 5,466]

Please provide the public license ID (PLID) of your license so that I can look it up on files. You can post it publicly here, PLID cannot be misused for activation by others and it serves for identification purposes. I was unable to find any license registered to your forum's registration email address so it must be a different one.

[optimal_max 0]

Thanks much.  PID  -  33C-P2J-W3U

[Marcos 5,466]

Didn't find any issues with the license. Did you enter the license key BXXX-XXXX-XXXX-XXXX-XXXS (characters replaced with X) in this window? If the date of expiration doesn't update immediately, try rebooting the machine. The product checks for license updates via DNS queries in a 5 min. interval.

[optimal_max 0]

I can't open that file type, but I either way, I also can't find any window to input the key.  Been searching through the ESET help section, because I figured there has got to be somewhere to enter the updated key.

 

I appreciate your help.

[Marcos 5,466]

Not sure what you mean by file type since you have to copy the license key (ie. the string in the form  BXXX-XXXX-XXXX-XXXX-XXXS) to clipboard and paste it into the activation window as shown above.

[optimal_max 0]

Thanks for the help.  I found the error.  I hadnt updated the username and password.    The email I got had the username/password on the same line and it confused me.  Got it figured out and updated.  

[MichalJ 434]

@optimal_max Out of curiosity, which version of our product are you using? It would sound to me that you are still using the old generation 4 product, which did not support license key back then. If your server is not extremely old, and it is the case I would recommend you to upgrade, as you are using a product that is almost a decade old.