IMAP Subscribed folder synchronisation issue

[MrWrighty 6]

We have 10 PC's all running the lates version of Eset NOD32 7.1.2053. 9 PC's are behaving themselves, but one refuses to sync IMAP folders throwing an error.

Eventually I disabled Email protocol filtering for this PC and IMAP sync started. I cannot understand how 90% of the installs work without a hitch but 1 machines decides not to play ball.

Re-enabling the protocol seems to have fixed the issue and sync continues to work.

[Marcos 5,242]

Do you mean that temporarily disabling IMAP(S) scanning makes the issue go away? If so, please carry on as follows:

- enable advanced network protection and protocol filtering logging under tools -> diagnostics
- reproduce the issue
- disable logging
- collect logs with ESET Log Collector and upload it here.

[MrWrighty 6]

It appears that disabling IMAP protocol filtering and then re-enabling it causes the problem to go away. As the problem now appears fixed, not sure if the logs will show anything.

[MrWrighty 6]

I would attach the logs, but they a 2gb in size.

After reenabling to recreate the error, the problem now persists and I cannot collect email again.

Problem only occurred after re-enabling protocol filtering for the purposes of generating the logs. Now wish I had left it well alone as it was working.

Edited September 6, 2019 by MrWrighty

[Marcos 5,242]

Were you able to to reproduce the issue again with logging enabled? Didn't you leave logging enabled for too long so that they grew to such a big size? I assume that's because a lot of network traffic was captured which might not have been needed. While logging it's a good practice to close any network-aware application that might be running to keep logs as small as possible.

You can upload the logs to Dropbox, OneDriver, Wetransfer, etc. and provide me with a download link.