Problem with Web and email protocol filtering

[Ali Akbar 0]

Hi @Marcos,

On behalf of @mogobjah, please find attached Advanced Logging Logs and ESET Log Collector log

 

 

eis_logs.zip

Edited August 30 by Ali Akbar

[Ali Akbar 0]

21 hours ago, Ali Akbar said:

Hi @Marcos,

On behalf of @mogobjah, please find attached Advanced Logging Logs and ESET Log Collector log

 

 

eis_logs.zip 31.73 MB · 2 downloads

 

Advanced Log.zip

[Ali Akbar 0]

Just now, Ali Akbar said:

 

Advanced Log.zip 5.9 MB · 0 downloads

@Marcos - I've reupload the Advanced log

[Ali Akbar 0]

On 9/1/2019 at 2:32 AM, Marcos said:

@mogobjah: Please run the following command as an administrator (ie. with elevated admin rights):

sc delete epfwwfpr

Then reboot the machine.

 

I received the error meesage when run   following command as an administrator (ie. with elevated admin rights):

sc delete epfwwfpr

[Ali Akbar 0]

Hi @Marcos

 

Just one to update, I've tried the mention step on ESET NOD32 Antivirus as well. Still received same error message

C:\Windows\system32>sc delete epfwwfpr
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.
 

[Marcos 2,968]

9 hours ago, Ali Akbar said:

Hi @Marcos

Just one to update, I've tried the mention step on ESET NOD32 Antivirus as well. Still received same error message

C:\Windows\system32>sc delete epfwwfpr
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

That's expected actually because the cause is different than in OP's (mogobjah's) case. That's also why it's not a good idea to report issues in someone else's topic as two different issues are being discussed there. Therefore I've moved your posts to a new one.

The issue is same as this one: https://forum.eset.com/topic/20622-modules-not-functioning/ where I'm currently waiting for a response from developers.