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If you have purchased a license for ESET, please contact samples[at]eset.com and provide the following:
- a handful of encrypted files (ideally Office documents)
- the ransomware note with payment instructions
- logs collected with ESET Log Collector (ESET must be already installed, activated and updated beforehand)

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On 9/1/2019 at 7:07 PM, Abdulrahman Rabea said:

I haven't bought a subscription yet but the encryption got before I bought the subscription

what should i do ?

All college files have been encrypted 😥

Hello,

I have same virus. Could u tell me how did u solve it?

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This is a STOP ransomware variant. There is currently no decrptor available for it. Your best bet for help  is this web site: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/?p=4860779 . Also make sure you read all the comments mentioned about the forensic tool mentioned that posters have said worked. It is a not a file decryptor. As such, I am skeptical of it. 

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On 9/2/2019 at 9:08 PM, itman said:

This is a STOP ransomware variant. There is currently no decrptor available for it. Your best bet for help  is this web site: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-stop-puma-djvu-promo-drume-help-support-topic/?p=4860779 . Also make sure you read all the comments mentioned about the forensic tool mentioned that posters have said worked. It is a not a file decryptor. As such, I am skeptical of it.

it's don't work

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