sanlucas 0 Posted August 29, 2019 Share Posted August 29, 2019 Hello, a few days ago I get this poster on my https://eba.eset.com in red: Position activated with suspended license; 134/150 150 There are no problems related to licensing units in the indicated product On 01. 08. 2018 Validity 31. 08. 2021 (Remaining days: 733) What would be the problem, I already checked 3 times in the support but nobody answers me! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 29, 2019 Administrators Share Posted August 29, 2019 I was able to find a license registered to your email address which expires in 733 days. I don't see any issues with the license either. Could you please provide a screen shot for clarification? Did you contact customer care of the Argentinian distributor? When exactly? Did you fill in the support form on their website? Did you get a confirmation email that a ticket was created? Link to comment Share on other sites More sharing options...
sanlucas 0 Posted August 29, 2019 Author Share Posted August 29, 2019 Hello, claim the: 08/15/2019 ticket 557327 08/20/2019 ticket 557923 08/23/2019 ticket 558411 Never answer or solution. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 29, 2019 Administrators Share Posted August 29, 2019 Are those tickets created with the Argentinian customer care? Link to comment Share on other sites More sharing options...
sanlucas 0 Posted August 29, 2019 Author Share Posted August 29, 2019 Centro regional de soporte ESET Latinoamérica Link to comment Share on other sites More sharing options...
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