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Hi All,

Currently, I want to scan mailbox office 365 through Mailbox database scan. However, I had error when I set  "Assign ApplicationImpersonation role to user" .


I configured "Permission" and assigned Impersonal for user tin@lright.onmicrosoft.com.


This is configure server on Mail security


I can access to public folder, however, I cannot access to mailbox Office 365, 


Pleae help me to solve this case. 

Best Regards,


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Hello serlockwright,
thank you very much for your question.
Please, could you provide more details about your environment? (Version of ESET Mail Security for Microsoft Exchange Server (my recommendation is newest one); MS Exchange version in hybrid-mode).

I suggest firstly look at the following:

  1. Make sure, that you are using hybrid Environment (it is prerequisite for this feature: https://help.eset.com/emsx/7.1/en-US/idh_xmon_ondemand_hybrid_dlg.html
  2. Look if you have configured Office 365 Account: https://help.eset.com/emsx/7.1/en-US/idh_config_mailserver_ondemand.html#office365

Thank you very much for using ESET product ;)
We will be happy if we can help you to find a solution to your problem or if we can improve our product.

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