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Posted

Hi Guys,

We are trying to install EIS onto a machine but keep getting this.

 

image.png.29946db23276ad2bbd3054bd76d1f57f.png

 

I have Logs ready to be looked at. 

Unless anyone knows of a way to fix this?

Thanks

Matthew

  • Administrators
Posted

Please collect logs with ESET Log Collector and upload the generated archive here.

  • Most Valued Members
Posted
15 hours ago, Marcos said:

Please collect logs with ESET Log Collector and upload the generated archive here.

Looks similar to the issue i gave you the logs for a few weeks back

  • Administrators
Posted

That's weird. According to the logs all drivers are loaded alright and there are no errors logged in the ESET nor system event log either.

Is eicar detected when you attempt to download it from http://www.eicar.org/download/eicar_com.zip ?

 

Posted

When I attempt to download the file I get the follow pop up

 

image.png.a2e652e3e54d34f50592cbab49a9df4d.png

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