Endpoint Antivirus and Quickbooks

[David VanVranken 0]

I am having trouble getting Quickbooks to allow multiple users while having Endpoint Antivirus 5.0 installed. The only way I can get the Quickbooks sharing to work is by disabling ESET. Has anyone found a fix for this?

[Michelle911 0]

Go into your advanced settings and add the quickbooks application and company folder to real-time exclusions.

[Marcos 5,070]

Does temporarily disabling real-time protection or protocol filtering in the advanced setup make a difference?

[David VanVranken 0]

Michelle, I've done that. Didn't help. 

 

Marcos, yes disabling R-T protection helped. 

 

Protocol filtering did not. Apparently there are some services in Windows I haven't found yet to specifically add to the exclusion list.

 

We have a shared NAS drive I'd like to put the files, but Quickbooks wants to install some sort of server script and that doesn't work on a "drive only" device. So right now I'm stuck with having to find a way to get QB's "server mode" through ESET.

Edited March 13, 2014 by David VanVranken

[Arakasi 549]

If disabling real time protection helped, there are still exclusions that need to be set.

[David VanVranken 0]

That makes sense. The trouble is finding all these exclusions. That's what I was hoping to find by posting here as Quickbooks has no information specific to ESET.

[Arakasi 549]

Hi David

 

Try referencing the following which seems to have all the directories needed for exclusions :
hxxp://support.quickbooks.intuit.com/support/articles/SLN41458

Edited March 13, 2014 by Arakasi

[Marcos 5,070]

The best would be if you could reproduce the problem with Process monitor capturing all file operations performed. When done, compress the Procmon log, upload it to a safe location and pm me the download link. I'll check the log for possible issues at the file system level.

[David VanVranken 0]

Thank you Marcos. I've sent you the link.

 

Anyone else? I can't imagine I'm the first one to have this problem. Right now, my only "fix" is to turn off Real Time Protection for the hours the accountant needs access and that's not really a good fix in anyone's book.

 

Quickbooks gives me a list of executables and ports to open. ESET gives me the ability to exclude folders. If it's there, I haven't yet found anything that goes down to the file or port level. I've excluded every know Quickbooks folder they tell me and still nothing.

Edited March 19, 2014 by David VanVranken