Jump to content

High Memory Usage


Recommended Posts

Hi for some reason I'm having high ram usage when using eset and I'm unsure as to what's causing it. I've uninstalled and reinstalled eset. I've even tried switching to the pre-release version. Nothing works. Pausing protection also does not lower ram usage. I've attached my logs

eis_logs.zip

Link to comment
Share on other sites

  • Administrators

Please provide a full dump of ekrn.exe. Under tools -> diagnostics, select to generate full dumps and click OK. Then in the same window click Generate (dump) when ekrn consumes a lot of memory. Finally collect logs with ESET Log Collector and upload the generated archive here.

Link to comment
Share on other sites

  • 2 weeks later...
  • 2 weeks later...
  • Administrators

We'll need additional logs. Please carry on as follows:

  • Disable Self-Defense
  • Restart the machine
  • Enable heap tracing for ekrn:
    wpr -HeapTracingConfig ekrn.exe enable
  • Restart the machine
  • Start tracing:
    wpr -start Heap -filemode
  • Wait until the issue is replicated, ekrn memory usage should get above 200MB
  • Stop tracing:
    wpr -stop heap_trace.etl

Please provide the generated log heap_trace.etl and disable tracing as follows:

  • wpr -HeapTracingConfig ekrn.exe disable
  • Enable Self-Defense
  • Restart the machine
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...