AntiUser 0 Posted August 19, 2019 Share Posted August 19, 2019 Hi for some reason I'm having high ram usage when using eset and I'm unsure as to what's causing it. I've uninstalled and reinstalled eset. I've even tried switching to the pre-release version. Nothing works. Pausing protection also does not lower ram usage. I've attached my logs eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted August 19, 2019 Administrators Share Posted August 19, 2019 Please provide a full dump of ekrn.exe. Under tools -> diagnostics, select to generate full dumps and click OK. Then in the same window click Generate (dump) when ekrn consumes a lot of memory. Finally collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
AntiUser 0 Posted August 19, 2019 Author Share Posted August 19, 2019 Here you go. I uploaded it to Google Drive since unfortunately the files were too big too upload directly. https://drive.google.com/open?id=1YMXlcVvuXOrlS06sxE4Os8uCm7d6jbXj Link to comment Share on other sites More sharing options...
AntiUser 0 Posted August 30, 2019 Author Share Posted August 30, 2019 I was wondering if anything came out of my logs. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted September 10, 2019 Administrators Share Posted September 10, 2019 We'll need additional logs. Please carry on as follows: Disable Self-Defense Restart the machine Enable heap tracing for ekrn:wpr -HeapTracingConfig ekrn.exe enable Restart the machine Start tracing:wpr -start Heap -filemode Wait until the issue is replicated, ekrn memory usage should get above 200MB Stop tracing:wpr -stop heap_trace.etl Please provide the generated log heap_trace.etl and disable tracing as follows: wpr -HeapTracingConfig ekrn.exe disable Enable Self-Defense Restart the machine Link to comment Share on other sites More sharing options...
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