0xDEADBEEF 43 Posted August 18, 2019 Share Posted August 18, 2019 Someone has reported that he had difficulty accessing ESET update server for quite some time. He has provided pcap trace for ESET to optimize the server and routing logic. Hopefully ESET can address this issue asap. The download link and download password are attached here pcap_trace.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted August 19, 2019 Administrators Share Posted August 19, 2019 There have been no issues with ESET's update servers for years. Please carry on as follows: - uninstall and re-install v12.2.23 from scratch to make sure that it gets re-registered to Winsock - should the problem persist, enable advanced logging under Help and support -> Details for customer care - run manual update - stop logging - collect logs with ELC and upload the generated archive here. Link to comment Share on other sites More sharing options...
0xDEADBEEF 43 Posted August 19, 2019 Author Share Posted August 19, 2019 14 minutes ago, Marcos said: There have been no issues with ESET's update servers for years. Please carry on as follows: It is about ISP connectivity. The update can work but with high chance of failure during the download process. This issue has been there for some mainland Chinese users with certain ISPs for years. I've heard numerous users there in the past complained that they had difficulty updating the virus db (the download being extremely slow or the download failed in the middle) or connecting to Livegrid. That's why I am providing the network dump here. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted August 19, 2019 Administrators Share Posted August 19, 2019 I don't think there's a general problem with updating in China. As far as I know, they have their own update servers. However, you seem to be from the US. I'll wait for logs requested above. Link to comment Share on other sites More sharing options...
0xDEADBEEF 43 Posted August 19, 2019 Author Share Posted August 19, 2019 3 minutes ago, Marcos said: However, you seem to be from the US. I'll wait for logs requested above. I am submitting this issue on behalf of some Chinese user. I myself don't have any update issues. Yes, for large ISPs like China Telecom the update is OK, that person is using an ISP called Great Wall Broadband Network and had trouble accessing the server. Link to comment Share on other sites More sharing options...
itman 1,754 Posted August 19, 2019 Share Posted August 19, 2019 This might also be related to "Great Firewall" activity: https://en.wikipedia.org/wiki/Great_Firewall Link to comment Share on other sites More sharing options...
0xDEADBEEF 43 Posted August 19, 2019 Author Share Posted August 19, 2019 2 hours ago, itman said: This might also be related to "Great Firewall" activity: https://en.wikipedia.org/wiki/Great_Firewall theoretically ESET should have update/livegrid servers in the "wall". So I guess this is more of a routing logic issue within the product. Previously users there try to modify host to force redirect the update server to the local ones. However I believe this had better be eventually fixed by ESET... Link to comment Share on other sites More sharing options...
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