Phil 0 Posted August 16, 2019 Share Posted August 16, 2019 Hi guys, I just installed the ESET VMWare Appliance. (Version 7.x) Everything works so far except for the agent download. When I want to download the all-in-one installer, I immediately get the error message "internal server error" Also if I want to deploy the agent via the Secure Management Center, I get the info that the task was successful, but it didn't install the agent. I created firewall rules based on this article: hxxp://support.eset.com/kb332/#downloadinstaller I also followed these instructions: https://support.eset.com/kb5667/ I was able to download the meta file, so I can connect to the repository Do you have any idea what the problem might be? Thanks in advance! Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted August 16, 2019 ESET Staff Share Posted August 16, 2019 I would recommend to check ESMC Server' trace log for more details. Internal errors can have multiple reasons, from some unexpected failure, insufficient disk space, insufficient memory (RAM) and possibly also download issues. Link to comment Share on other sites More sharing options...
Phil 0 Posted August 19, 2019 Author Share Posted August 19, 2019 It worked, thank you! I checked the log files and the error was "failed to process HTTP request" -> it was file extension blocking in our server vlan, so .exe files were blocked. Link to comment Share on other sites More sharing options...
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