Aditu Prod 0 Posted August 16, 2019 Share Posted August 16, 2019 Good morning all, I have installed ESMC on a server (Windows Server 2008R2 Foundation). Everything has gone fine (ESEt Server, SQL Server, Tomcat ..) but my console at localhost/era/webconsole does not work: i have an error page with message error_connection_refused. My tomcat is OK at localhost:8080 but if i look at the process with netstat -aonb, tomcat is not listening. Where are the logs to debug ? Any ideas ? Thanks for any answers Best regards, David Alarcon Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted August 16, 2019 ESET Staff Share Posted August 16, 2019 Just to be sure: have you actuilly checked standard HTTP port 443? In case so, it might be problem of tomcat itself, which might be not compatible with Java you are using. I would recommend to check whether Apache Tomcat installed with ESMC is actually running and if not, please check it's logs. Second most common issue is port conflict - please double check there is no other service listening on these ports -> we have had cases where IIS was present and blocking ports. Link to comment Share on other sites More sharing options...
Aditu Prod 0 Posted August 19, 2019 Author Share Posted August 19, 2019 (edited) Thanks MartinK for your reply. Yes, that is the problem: there is nothing listening at port 443 ! No IIS is installed. For Tomcat, as i had the problem with Tomcat7, i have installed Tomcat9. This is the one that is responing at localhost:8080. If i look at Tomcat catalina log, no errors (sample below): 19-Aug-2019 16:14:39.300 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.292] V1 [] <INFO> ERA Web Server starting... 19-Aug-2019 16:14:39.301 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.301] V1 [] <INFO> ERA Web Server Version: 7.0.429.0 19-Aug-2019 16:14:39.303 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.303] V1 [] <DEBUG> ERA Web Server starting... 19-Aug-2019 16:14:39.303 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.303] V1 [] <DEBUG> ERA Web Server Version:7.0.429.0 19-Aug-2019 16:14:39.338 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.338] V2 [] <INFO> Loaded config value: remote_address_source=connection 19-Aug-2019 16:14:39.338 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.338] V2 [] <INFO> Loaded config value: HSTS_enable=no value loaded 19-Aug-2019 16:14:39.370 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.370] V1 [] <INFO> ERA Web Server has started. 19-Aug-2019 16:14:39.370 INFOS [main] sk.eset.era.g2webconsole.server.modules.logger.FileLogWriter.addItem [2019-08-19 16:14:39.370] V1 [] <DEBUG> contextInitialized 19-Aug-2019 16:14:39.406 INFOS [main] org.apache.catalina.startup.HostConfig.deployWAR Le déploiement de l'archive de l'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\era.war] s'est terminé en [7 237] ms 19-Aug-2019 16:14:39.407 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Déploiement du répertoire d'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\docs] 19-Aug-2019 16:14:39.443 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Le déploiement du répertoire [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\docs] de l'application web s'est terminé en [36] ms 19-Aug-2019 16:14:39.444 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Déploiement du répertoire d'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\manager] 19-Aug-2019 16:14:39.505 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Le déploiement du répertoire [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\manager] de l'application web s'est terminé en [60] ms 19-Aug-2019 16:14:39.505 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Déploiement du répertoire d'application web [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\ROOT] 19-Aug-2019 16:14:39.537 INFOS [main] org.apache.catalina.startup.HostConfig.deployDirectory Le déploiement du répertoire [C:\Program Files (x86)\Apache Software Foundation\Tomcat 9.0\webapps\ROOT] de l'application web s'est terminé en [32] ms 19-Aug-2019 16:14:39.542 INFOS [main] org.apache.coyote.AbstractProtocol.start Démarrage du gestionnaire de protocole ["http-nio-8080"] 19-Aug-2019 16:14:39.558 INFOS [main] org.apache.coyote.AbstractProtocol.start Démarrage du gestionnaire de protocole ["ajp-nio-8009"] 19-Aug-2019 16:14:39.564 INFOS [main] org.apache.catalina.startup.Catalina.start Le démarrage du serveur a pris [7 527] millisecondes But still nothing at 443 ... To compare, i have another customer with Eset and effectively Tomcat is listening in 443 .. Any other ideas ? Best regards Edited August 19, 2019 by Aditu Prod Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted August 19, 2019 ESET Staff Share Posted August 19, 2019 In case it is not tomcat installed by our installer (which is not as currently released versions were distributed with tomcat7), I would recommend to check tomcat configuration file and double check there is actually enabled connector on port 4443, i.e. thee should be something like this in server.xml file: <Connector ... port="443" ... SSLEnabled="true" scheme="https" secure="true" ... keystoreFile="C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\tomcat.keystore" keystorePass="..." keyAlias="tomcat"/> In case so, most common issue with startup of this connector is problem with TLS certificate. It should be visible from logs, but not sure which one - in case it won't be, check presence of certificate file. Link to comment Share on other sites More sharing options...
Aditu Prod 0 Posted August 20, 2019 Author Share Posted August 20, 2019 Finaly, i have found the solution !!! I have uninstalled Tomcat 9, then i have load ESET setup, choose ESET Webconsole so the wizard has installed ESMC and Tomcat 7. But at this point, Tomcat7 service was unable to start. So in a glimpse of an idea, i thought of Java ... So i have uninstalled Java and install Amazon Correto 8.222 and HOP ! everything works Now !! So to summarize, the solution was to use Amazon Correto instead of Java ... Again, thanks for all replies and support Link to comment Share on other sites More sharing options...
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