Jump to content

Archived

This topic is now archived and is closed to further replies.

Guest

no files in qurantine

Recommended Posts

Guest

I need urgent help.

 
I just scanned my pc and eset detected 1575 samples, but in quarantine section eset is not showing the detected items. It is blank.
 
But when I hover to the quarantine section on pc (the exact location where eset stores quarantine file on pc) it shows the quarantined files.
 
Image also attached.
 
How to recover these files. Please help

eset.PNG

Share this post


Link to post
Share on other sites
Guest

@Marcos @MartinK I have attached logs also, you can see in logs that there are quarantined files but in the product itself there are none.

eis_logs.zip

Share this post


Link to post
Share on other sites

I had this issue once and it may be related to your Windows account files.

Check if this directory, C:\Users\xxxxxx\AppData\Local\ESET\ESET Security\Quarantine, exists. If so, does it contain any quarantined files?

Share this post


Link to post
Share on other sites
Guest

@itman I have already send the image, the left one is the quarantine directory

I guess if @Marcos can help !

Share this post


Link to post
Share on other sites
Guest

despite getting no support i uninstalled and reinstalled my eset product. 

Share this post


Link to post
Share on other sites
14 minutes ago, upasanamoza said:

despite getting no support i uninstalled and reinstalled my eset product. 

As it is Sunday (most ESET staff is off)...and your OP was just 3 hours ago, why don't you try being realistic and reasonable with your expectations.:wacko:

 

Share this post


Link to post
Share on other sites
Guest

thanks for the information but I don't see you as the staff of eset !

and so in order not to get support from anyone else that is why I tagged staff in the post

 

Regards

Share this post


Link to post
Share on other sites
1 hour ago, upasanamoza said:

despite getting no support i uninstalled and reinstalled my eset product. 

Did this resolve the quarantine issue and the LiveGrid issue you also posted about?

Also, I believe you are running a trial version of Eset.

Share this post


Link to post
Share on other sites
2 hours ago, upasanamoza said:

thanks for the information but I don't see you as the staff of eset !

and so in order not to get support from anyone else that is why I tagged staff in the post

 

Regards

You can not expect support to be here all the time, those people have private lives too. So please dont be so impatient!

Share this post


Link to post
Share on other sites
7 hours ago, Guest said:

thanks for the information but I don't see you as the staff of eset !

and so in order not to get support from anyone else that is why I tagged staff in the post

 

Regards

No I am not ESET staff. But I am a reasonable person. Perhaps you can contact your "senior ESET researcher" friend for help on a Sunday.

It's very interesting that your Forum user name has changed from "upasanamoza" to that of "Guest".

Very interesting.

Share this post


Link to post
Share on other sites

He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too.

Share this post


Link to post
Share on other sites
Just now, Marcos said:

He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too.

Marcos, thank you for the information and for protecting the legitimacy of the Forum.

Best regards,

Tom  

Share this post


Link to post
Share on other sites

Hello,

This question has now been completely answered, and the topic is now closed.

Forum members are reminded that creating multiple accounts is against the forum's Terms of Use

Furthermore, creation of new accounts in an attempt to circumvent moderation, including temporary or permanent bans, will result in the forum moderation team taking whatever actions they deem appropriate at their sole discretion.

Regards,

Aryeh Goretsky

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...