agautam 0 Posted August 9, 2019 Share Posted August 9, 2019 I have added related files. Kindly look into the issue. instfix.log Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted August 9, 2019 Administrators Share Posted August 9, 2019 Please carry on as follows: - run a full disk scan with ESET Online Scanner (https://www.eset.com/int/home/online-scanner/) - if malware is detected and cleaned, reboot the machine after the scan - install ESET Should installation fail, collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
agautam 0 Posted August 9, 2019 Author Share Posted August 9, 2019 Done full scan, it found some threats and resolved them. Then I restarted my laptop. On installing antivirus, again same error is coming. Attaching logs.. ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted August 9, 2019 Administrators Share Posted August 9, 2019 It appears that even SysInspector failed to run. Try to download it manually from https://www.eset.com/int/support/sysinspector/, run it and generate a log. Have you run a scan with ESET Online Scanner and no threat was found? Link to comment Share on other sites More sharing options...
agautam 0 Posted August 9, 2019 Author Share Posted August 9, 2019 Yes I ran ESET Online Scanner, and it found 11 threats and fixed them. Downloaded Sysinspector from your link. Attaching its log.. SysInspector-GAUTAM-PC-190809-181123.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted August 9, 2019 Administrators Share Posted August 9, 2019 Please run a scan with ESET SysRescue. It should detect and clean at least the following file: c:\windows\rss\csrss.exe Symantec clean ESET Win32/Kryptik.GVJP trojan Microsoft clean Avira clean Avast Win32:TrojanX-gen [Trj] DrWeb clean Bitdefender clean Kaspersky clean McAfee clean After the scan, also move the following files to a new folder, e.g. c:\esetfiles. One of the tasks downloads the above malware from a url already blocked by ESET. After booting to Windows compress the files, encrypt the archive with the password "infected" and submit it to samples[at]eset.com: c:\windows\windefender.exe c:\users\abhi\appdata\roaming\microsoft\windows\ctjehjtf\itvejbhw.exe (probably doesn't exist any more) c:\windows\system32\tasks\Opera scheduled Autoupdate 2494982603 c:\windows\system32\tasks\ScheduledUpdate Also I see you have there a leftover after Avast which should be removed: c:\windows\system32\tasks\Avast Software\Overseer Link to comment Share on other sites More sharing options...
daycm 0 Posted October 1, 2019 Share Posted October 1, 2019 I had this exact issue and in my case after trying multiple recommended fixes. I found that I had Windows update pending (1309) to be installed. Which was causing the MSI.1923 error. Once I updated, I was able to install Eset. Link to comment Share on other sites More sharing options...
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