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The system is Windows 7. After EIS 12 installation the firewall was shown as disabled and could not be enabled. Reboot and repair didn't help. Attached is the diagnostic log

eis_logs.zip

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Unfortunately, diagnostics logs were not included.
Please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable logging and then collect fresh logs with ELC.

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On 8/8/2019 at 12:58 AM, Marcos said:

Unfortunately, diagnostics logs were not included.
Please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable logging and then collect fresh logs with ELC.

Attached is the one with advanced logging enabled

eis_logs2.zip

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The product was activated with a license that expired about 200 days ago. Please activate it using your current license key
EXXX-XXXX-XXXX-XXXX-XXXU

Should the problem persist, provide fresh ELC logs.

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