mxp 0 Posted August 7, 2019 Share Posted August 7, 2019 Greetings, we recently switched to ESET and currently we're struggling with the Email-Protection within the ESET Endpoint Protection. I've enabled the global whitelist and filled it with a few email-addresses that shall never be marked as spam (as they are from the customer itself), but somehow mails sent from e.g. admin@customer1.com still get marked as spam. I've checked if the configuration was applied correctly to the clients, which was the case. I already deleted the policy and created a new one. I've set the policy to "force settings" but this doesn't change a thing either. I've double-checked that the addresses added to the whitelist have the box for "whole domain" checked I feel like the spam-filter ignores that I've set the whole domain to be white listed. Anyone here experiencing something comparable? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted August 7, 2019 Administrators Share Posted August 7, 2019 Please provide logs collected with ESET Log Collector from such client as well as an example of an email incorrectly evaluated as spam. You can drop me a private message with the files attached. Also I'd recommend opening a support ticket with your local customer care so that the case is properly tracked. Link to comment Share on other sites More sharing options...
Recommended Posts