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How do I reset a managed User's Full Disk Encryption password when ESET Endpoint Encryption Server die and no backup server


Phi Hung
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I register trial version DESlock+ Enterprise Server 3.0.0 and install packet management ESET Endpoint Encryption client on my laptop.

 
 
License information
Username/Product ID: QNDQM-PDMDT-MVTKA-6VKFN
Password/Product Key: VGP6X-VQ4W3-YGXVD
DESlock+ Proxy ID: FWJGWWBW50ZGDF6BTNH4ZZ9N62CAWF0FPJ3V5ZG1

Number of client seats: 1
Expiration date: 08/31/2019

But now ESET Endpoint Encryption Server is die (no backup server before server die) and I was entered Full Disk Encryption password too many times, and now my account was blocked, I cannot reset password

How do I reset a managed User's Full Disk Encryption password when ESET Endpoint Encryption Server die ?

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  • ESET Staff

We recommend you to contact official ESET customer care for that. I am not sure, if it is possible to perform encryption recovery without the Encryption server being present. 

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