How do I reset a managed User's Full Disk Encryption password when ESET Endpoint Encryption Server die and no backup server

[Phi Hung 0]

I register trial version DESlock+ Enterprise Server 3.0.0 and install packet management ESET Endpoint Encryption client on my laptop.

License information Username/Product ID: QNDQM-PDMDT-MVTKA-6VKFN Password/Product Key: VGP6X-VQ4W3-YGXVD DESlock+ Proxy ID: FWJGWWBW50ZGDF6BTNH4ZZ9N62CAWF0FPJ3V5ZG1 Number of client seats: 1 Expiration date: 08/31/2019

But now ESET Endpoint Encryption Server is die (no backup server before server die) and I was entered Full Disk Encryption password too many times, and now my account was blocked, I cannot reset password

How do I reset a managed User's Full Disk Encryption password when ESET Endpoint Encryption Server die ?

[MichalJ 430]

We recommend you to contact official ESET customer care for that. I am not sure, if it is possible to perform encryption recovery without the Encryption server being present.