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Eset File Secuirty - This product version is not compatible with the installed version


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Hello All,

Plz help, I installed Eset file security ver 7.1.x on window server 2012 R2 but an error occurred " this product version is not compatible with the installed version, It is therefore not possible to run the reinstallation."

image.png.fa5ef6335265dae0391b30d827b8a3ad.png

 

I installed on window server 2012 r2

image.png.0ea240bbfc76ab3f415e0cfc1e2c2bbb.png

 

 

 

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Please open a support ticket with your local customer care and provide them with logs collected with ESET Log Collector. Prior to collecting logs, select "All" in the ELC list so that a registry dump is included in the package as well. The case will need to be looked at by developers.

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