ESET cpu spikes

[MihirP1129 0]

Over the couple of past months, we have been noticing sporadic cpu spikes due to the ERAgent process on our print server and to fix it we have to reboot the box. Could someone help us determine the issue from the dump output below?

Thread 6 - System ID 2704

Entry point	NetworkGrpc!pocoInitializeLibrary+15d30
Create time	6/23/2019 7:14:03 PM
Time spent in user mode	0 Days 00:39:21.121
Time spent in kernel mode	0 Days 01:24:28.425

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
 

	Source
ntdll!KiFastSystemCallRet
ntdll!NtQueryPerformanceCounter+c
kernel32!QueryPerformanceCounter+14
NetworkGrpc!pocoUninitializeLibrary+4b4e0
NetworkGrpc!pocoUninitializeLibrary+4703
NetworkGrpc!pocoInitializeLibrary+15dc0
kernel32!BaseThreadInitThunk+e
ntdll!__RtlUserThreadStart+23
ntdll!_RtlUserThreadStart+1b

Edited July 30, 2019 by MihirP1129

[Marcos 5,074]

Please contact your local customer care and open a support ticket since this issue will require a deeper investigation.