MihirP1129 0 Posted July 30, 2019 Share Posted July 30, 2019 (edited) Over the couple of past months, we have been noticing sporadic cpu spikes due to the ERAgent process on our print server and to fix it we have to reboot the box. Could someone help us determine the issue from the dump output below? Thread 6 - System ID 2704 Entry point NetworkGrpc!pocoInitializeLibrary+15d30 Create time 6/23/2019 7:14:03 PM Time spent in user mode 0 Days 00:39:21.121 Time spent in kernel mode 0 Days 01:24:28.425 This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required. Source ntdll!KiFastSystemCallRet ntdll!NtQueryPerformanceCounter+c kernel32!QueryPerformanceCounter+14 NetworkGrpc!pocoUninitializeLibrary+4b4e0 NetworkGrpc!pocoUninitializeLibrary+4703 NetworkGrpc!pocoInitializeLibrary+15dc0 kernel32!BaseThreadInitThunk+e ntdll!__RtlUserThreadStart+23 ntdll!_RtlUserThreadStart+1b Edited July 30, 2019 by MihirP1129 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted July 30, 2019 Administrators Share Posted July 30, 2019 Please contact your local customer care and open a support ticket since this issue will require a deeper investigation. Link to comment Share on other sites More sharing options...
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