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Since update to 12.2.23, no more popups in interactive mode


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Hi, I was away for a few days, and when I returned home I find that I am longer asked to allow or deny through the popup windows normally seen in interactive mode. 

Automatic mode seems to work, but of course removes the ability to decide myself.  I am assuming that the software updated itself while I was away, and that is why I'm seeing this behavior.

Also, possibly related; this area is completely blank now, meaning it shows a blank white page:

ADVANCED-TOOLS-NOTIFICATIONS

 

This reminds me of the problem a few years ago when the popup windows were actually there, but not visible.  For now, I am using automatic mode, but I'd like to get this problem sorted out so I can go back to the way it behaved before the update.  I am 100% sure it was functioning correctly before I went away.

 

What information can I provide to assist?

 

Edited by thunderrd
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Please provide:

- a screen shot or two of the troublesome screen(s) for clarification
- logs collected with ESET Log Collector.

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32 minutes ago, Marcos said:

Please provide:

- a screen shot or two of the troublesome screen(s) for clarification
- logs collected with ESET Log Collector.

 

 

Screenshot attached.  Will post logs when I have the log collector figured out.

Screenshot (2).png

Edited by thunderrd
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For instructions how to collect ELC logs, please see my signature or FAQ on the right-hand side of this forum.

Is this the only screen that doesn't look ok?
If you select Update -> List of all modules, does the window populate with information about installed modules?
Did you perform a clean install of v12.2.23 or it was upgrade from v12.1 or older? Did you reboot the machine after the upgrade?

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Hi Marcos,

This is the only problem screen that I see so far.  'List modules' shows correctly.

It was not a clean install, as I said, the system was up to date with the previous version before I went away, and returned to find it updated to .23.  Yes, it has been rebooted, although not immediately after the update.

eis_logs.zip

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Checked the logs but didn't find any obvious problem. A weird thing was that the system event log was basically empty, there were only a few events from yesterday. Then there was a couple of applications that might theoretically cause issues. If you can uninstall them, one at a time and then see if the issue goes away, try it:

Winaero Tweaker
RamCache III
RAMDisk
VirtualCloneDrive

If nothing helps, try uninstalling ESET and installing v12.2.23 from scratch. Failing this, a support ticket will need to be created with your local customer care and the issue be investigated by ESET's engineers.
 

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OK, I've uninstalled and reinstalled and after importing my established ruleset everything seems to have gone back to the correct behavior.  The notifications window is back to normal, and the Allow/Deny notifications are back.  I suspect something must have gone sideways in the automatic update routine regarding the notifications themselves.

I did not check the programs you mentioned - I'm pretty sure nothing there was the culprit as they have been running through years of updates with no adverse effect.

Thanks for the advice, maybe keep this thread open for a week in case something else happens?

Thanks Marcos

Edited by thunderrd
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Thank you for confirming that the issue has been resolved.

We do not close topics even if a solution was provided or found by users.

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