ESET Internet Security Question

[Ferenc_ 0]

Hi,  got a question, on latest build EIS I have this pop up window about the virus defs. and other info, but now I have this balloon and it's only a dot, no text at all!

Is this a bug?

 

edit: Windows 10 Pro, x64 NL - EIS latest build

 

 

 

Edited July 25, 2019 by Ferenc_

[Marcos 5,070]

Could you please provide a screen shot? Do you have the option to display update notifications enabled?

[Ferenc_ 0]

Quote

Could you please provide a screen shot?

Sure, here it is, as you can see there is only a dot in the balloon, no text.

 

Quote

Do you have the option to display update notifications enabled?

 

Yes, I checked a few times.

 

Edited July 26, 2019 by Ferenc_

[Marcos 5,070]

I was unable to reproduce it. If you switch to pre-release updates, do you get an empty notification? That what I tried and the notification about successful update was displayed alright:

 

[Ferenc_ 0]

Sorry for the late reply, busy with my life..

 

The problem still exists, I tried everything, clean install OS, removed apps, nothing helps..

[Marcos 5,070]

Please provide logs collected with ESET Log Collector on your machine so that we can check the version of installed modules as well as the configuration of your ESET product.

[Ferenc_ 0]

Problem fixed..

 

Please close this thread

 

Edited August 2, 2019 by Ferenc_

[Ichy 1]

Hello,
Sorry to join.
I would like to tell you that I solved the same problem after updating to a new version of EIS. The dot appeared not only in the notification, but also in the event log, and in the task scheduler the update rules. I tried to solved the problem with czech support but they were unable to help me with this. They recommended me to remove third-party application and reinstal EIS. Finally, I tried to download version 11.0.159.9 from your site with the old version of Eset after installation. After that I updated the EIS to the latest version through the updates, checked the event log again, the scheduler, and tried the notifications, all right. In support, they said it wasn't a central problem, but only for me. Hopefully, it would help someone if he did.  Sorry for my english.

[Ferenc_ 0]

^^ The method @Ichy descibed worked for me.

Edited August 3, 2019 by Ferenc_

[MichWeb 3]

Hello,
I had the same dots problem in the notifications, planner (...) in the French version of EIS and I noticed today that it was resolved without me doing anything. ESET server problem ? The only modules updated recently are :
(sorry for my English)