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Windows Security, acknowledges Endpoint by has 'Status Unavailable' for threats/settings/updates


Dean36
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I'm trying to get Outlook to send emails from MYOB without getting a "a program is trying to send an e-mail on your behalf" security warning/delay for every single email it generates. I've set outlook up to allow it under programmatic access security as per advice found elsewhere, but still no go. The only other relevant information seems to pertain to Windows Security and it detecting the status of the antivirus software, which in this case is ESET Endpoint Antivirus 5.0;
Under certain conditions, installing an antivirus program and keeping it updated regularly might prevent this security warning from appearing again. The conditions are as follows:
Your antivirus software must be updated regularly. Most antivirus software enables you to download automatic updates when you are online. Check with your antivirus software vendor.
Your antivirus software is configured to share its update status with other applications. Typically, antivirus programs share their update status with other applications. To check the update status setting, look in the preferences or options for your antivirus program, or check with your antivirus software vendor.

  "Outlook relies on the Windows Security Center to check for the presence of the antivirus software and update its status.".

There is an ESET Endpoint tab in Outlook, and Windows Security detects that it's installed and running, however under Current threats, Protection settings, and Protection updates, it says 'Status unavailable'. 

Is there a way that this can be configured to share the status with Windows Security and hopefully stop me having to deal with this security warning for every single individual email MYOB wants to send? 
As per the image ESET Endpoint Antivirus 5.0, using Win 10.

eset windows security.PNG

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I don't think that the notification has anything to do with ESET. It's another application that attempts to send emails via Outlook and Outlook asks you for approval.

Anyways, you have Endpoint v5 installed which is quite old, doesn't provide sufficient protection against current threats and will reach its end of life in 2020. Currently it's in the phase of basic support which means that technical support is not provided.

I'd strongly recommend uninstalling EP v5 and installing the latest version of EP 7.1 from scratch. While installation over v5 is supported, I would not recommend it in case you didn't have it configured properly for maximum protection. Default settings in EPv7 are suitable and recommended for most users.

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28 minutes ago, Marcos said:

I don't think that the notification has anything to do with ESET. It's another application that attempts to send emails via Outlook and Outlook asks you for approval.

Anyways, you have Endpoint v5 installed which is quite old, doesn't provide sufficient protection against current threats and will reach its end of life in 2020. Currently it's in the phase of basic support which means that technical support is not provided.

I'd strongly recommend uninstalling EP v5 and installing the latest version of EP 7.1 from scratch. While installation over v5 is supported, I would not recommend it in case you didn't have it configured properly for maximum protection. Default settings in EPv7 are suitable and recommended for most users.

Thanks for the recommendation and information on updating, that is useful and I'll look into it. 
On the other points, I know it's not ESET directly which is responsible for those warning messages, this is the last thing I can see that might be affecting it though. 

As per the information I found else where, Outlook (which is generating the message) may under certain circumstances stop the specific warning I'm talking about if antivirus software is installed and has an up-to-date status (as ESET is), but that "Outlook relies on the Windows Security Center to check for the presence of the antivirus software and update its status.". So following that I'm thinking that maybe if I can get ESET to share its update status with Windows Security, then it might give it the thumbs up when Outlook checks with it,  as it describes there, and hopefully satisfy that condition. 
  
The note mentions antivirus software can be configured to share its update status with other applications, so shouldn't Windows Security have that information instead of them each being displayed as 'status unavailable'?

Edited by Dean36
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According to your screen shot, ESET Endpoint Antivirus is correctly reported in the Security Center. It's also a requirement of Windows 10 to register in SC, otherwise Windows would activate Defender instead.

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15 minutes ago, Marcos said:

According to your screen shot, ESET Endpoint Antivirus is correctly reported in the Security Center. It's also a requirement of Windows 10 to register in SC, otherwise Windows would activate Defender instead.


I see that it reports that it's installed and on, that bit is all good; it's the three statuses underneath that are reporting as 'status unavailable' I mean. One of which being 'protection updates', with one of the conditions under which Outlook will not present that warning being conditional on the status of the Antivirus software's update status, which it says it relies on Windows Security to report to it.
So if I can get ESET to tell SC that the update status is all good, then SC can tell Outlook it's all good, and then Outlook can tell MYOB it's all good, and then the little red hen can bake the bread, and fingers-crossed, it stops giving me that warning.    
  

  
 

Edited by Dean36
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