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The Credentials used to access ESET LiveGrid servers are not correct.


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Hi,

I just renewed my license, everything went well but now I get "The Credentials used to access ESET LiveGrid servers are not correct.".

Tried a clean reinstall based on the tutorial you have on site, no luck :( Still having this issue. What I can do? Thanks! Where I should "refresh" the credentials for LiveGrid?

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That's because your former license expired in Jan 2019 and now you've purchased a renewal. Therefore it took some time to sync your license data across all ESET's servers.

You can prevent this by:
- purchasing a renewal on time
- purchasing a new license instead of a renewal if a longer time has passed since the previous license expired.

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  • 1 month later...
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47 minutes ago, Spencer Nathan said:

I've purchased a new license but after activate eset internet security The credentials used to access Eset Live Grid servers are not correct happens. What should I do now?

I've checked your license and was able to authenticate against LiveGrid servers. Has the issue been resolved automatically in the mean time?

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I just paid and activated ESET NOD32 on newly installed windows PC .

I get : The credentials used to access ESET LiveGrid servers are not correct. 

There seems nowhere to view or change any credentials .... HOW TO FIX ?

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