beancounter 6 Posted March 8, 2014 Share Posted March 8, 2014 Has there been a dodgy signature update for ESET security for Android recently? I have it installed on a tablet running ICS and a phone running Kit-Kat and, on both devices, ESET security of Android keeps crashing Link to comment Share on other sites More sharing options...
Apples 2 Posted March 8, 2014 Share Posted March 8, 2014 I have the samething with my HTC ONE and can't uninstall as unable to deactivate. Link to comment Share on other sites More sharing options...
copperic 0 Posted March 8, 2014 Share Posted March 8, 2014 (edited) Sam here, Eset keeps crashing and saying "Unfortunateily, Moble Security & Antivirus has stopped", I m on a Note 3 started around 8pm EST today. I have uninstalled and reinstalled, it will run until the setup is done, and the main screen goes to come up and then it crashes Edited March 8, 2014 by copperic Link to comment Share on other sites More sharing options...
DamagedDambus 1 Posted March 8, 2014 Share Posted March 8, 2014 My 2 tablets (Sam galaxy note 10.1/2014 & nexus 7) and android smartphone all now crashing eset. Glad to know I'm not alone! Seems related to last update, first problem I have ever had with any eset program. Please eset data wizards come up with fix soon!! Link to comment Share on other sites More sharing options...
BadassBigG 0 Posted March 8, 2014 Share Posted March 8, 2014 Me too, Asus tablet and S3 Link to comment Share on other sites More sharing options...
rcedillo 1 Posted March 8, 2014 Share Posted March 8, 2014 Same for me here in Los Angeles, CA. I noticed it around 6:00 pm. PST. on Moto X and Samsung Galaxy Note 3. Hopefully it will be fixed soon. But on a happier note, NOD32 is still working just fine! Link to comment Share on other sites More sharing options...
sibiii 0 Posted March 8, 2014 Share Posted March 8, 2014 Same, Czech Rep. Samsung GT-S5300 Link to comment Share on other sites More sharing options...
DamagedDambus 1 Posted March 8, 2014 Share Posted March 8, 2014 Found a fix.To fix this problem, please navigate to Settings -> Apps -> ESET Mobile Security and select Clear data. Password protection should be enabled as long as you have Anti-Theft activated. Link to comment Share on other sites More sharing options...
Apples 2 Posted March 8, 2014 Share Posted March 8, 2014 I am unable to clear data as button not available Any other way to clear data Link to comment Share on other sites More sharing options...
Administrators Marcos 5,288 Posted March 8, 2014 Administrators Share Posted March 8, 2014 Found a fix.To fix this problem, please navigate to Settings -> Apps -> ESET Mobile Security and select Clear data. Password protection should be enabled as long as you have Anti-Theft activated. Yes, please use this procedure to clear ESET Mobile Security data. The issue is being investigated right now. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,288 Posted March 8, 2014 Administrators Share Posted March 8, 2014 I am unable to clear data as button not available Any other way to clear data You may need to deselect ESET Endpoint Security in the Security -> Device administrators setup. Link to comment Share on other sites More sharing options...
Apples 2 Posted March 8, 2014 Share Posted March 8, 2014 I am unable deselect device administrator as eset crashes before a password can be entered. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,288 Posted March 8, 2014 Administrators Share Posted March 8, 2014 I am unable deselect device administrator as eset crashes before a password can be entered. Device administrators settings are located in the system setup, not in ESET Endpoint Security. Link to comment Share on other sites More sharing options...
Chips 0 Posted March 8, 2014 Share Posted March 8, 2014 "I am unable deselect device administrator as eset crashes before a password can be entered." I had the same issue, but whilst it seemed to be an endless loop as I kept hitting "back" to get out of there, and restarted phone - going back to the settings the device administrator is no longer selected for Eset - so I can now clear the data Link to comment Share on other sites More sharing options...
Nedim 9 Posted March 8, 2014 Share Posted March 8, 2014 Same here on HTC One S Link to comment Share on other sites More sharing options...
rcedillo 1 Posted March 8, 2014 Share Posted March 8, 2014 Clearing the ESET Mobile Security Data worked for me on both phones! Just had to reenter my license information after starting ESET Mobile Security but that was a piece of cake. Thanks for the info DamagedDambus! Link to comment Share on other sites More sharing options...
beancounter 6 Posted March 8, 2014 Author Share Posted March 8, 2014 Thanks. ESET Mobile Security back to running normally on both my ICS tablet and Kit-Kat phone. I assume this issue was caused by something in a signature data update and I would like to repeat my feature request for the signature version and date to be visible (as it is in the PC software) Link to comment Share on other sites More sharing options...
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