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COStark26

BPP Now Blocks John Hancock Financial

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John Hancock (financial) main web site ....... https://www.jhannuities.com/ --- loads as ----- https://www.jhannuities.com/Marketing/default.aspxMarketing/default.aspx

The BPP Screen IN Firefox 68 now shows -- Secure Connection failed ----SEC_ERROR_BAD_SIGNATURE --- and a created FF Tab ESET page suggested Clearing FF Cache, DISABLE BPP, Re-Start Computer (which auto-enables BPP again) and Try ...... SAME Error Msg.

I also (SSL/TLS) Un-Chk'd Exclude Communications w/Trusted Domains = No Help.

Any suggestions appreciated.

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In FF 68, this link, https://www.jhannuities.com/ , does not open Eset B&BP automatically. Eset is also not using the site's root CA certificate but Eset's own root CA certificate. Could not open the site in B&PP using FF 68 since my default browser is IE11. However, the site opened fine in non-B&PP FF68.

Was this site previously opening BP&P from FireFox? I had no issues accessing the site in IE11 using B&PP via manual startup. And the link shown was https://www.jhannuities.com/Marketing/default.aspxMarketing/default.aspx

Did a QUALS SSL Server scan on https://www.jhannuities.com/ and all that was shown amiss was:

Eset_JHancock.thumb.png.1a5db9e7e32b5b4c06588240e517e69a.png

Site was rated "A."

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Not sure what the problem is, I didn't have any problem opening the website in Firefox 68. The site has never been marked to open in a secure browser automatically.

image.png

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Thanks for the Replies.

I DID have -- www.jhannuities.com -- Setup in BPP -- and used it in BPP prior without issue, and CAN access it in Normal.

I just tried a Test FF Profile and got the same error, but it Helps that Marcos Did get the page in BPP.

Will try in a FF Sppt Forum I use and see what happens.

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I added https://www.jhannuities.com/ to B&PP protected web sites and now it also opens to B&PP in FF 68.

My best guess at this point is something is messed up with your FF profile.

image.thumb.png.a7c00b5ec5f8a73804493e745fb72950.png

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Also, can you access this site https://www.jhannuities.com/ , in FF 68 w/o using B&PP? You will first have to remove the URL from B&PP protected site list.

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1 hour ago, itman said:

Also, can you access this site,  https://www.jhannuities.com/ , in FF 68 w/o using B&PP? You will first have to remove the URL from B&PP protected site list.

..... used it in BPP prior without issue and CAN access it in Normal.

A FF Forum "expert" suggested Disabling SSL Filtering in ESET and THAT WORKED.

OK to leave SSL Filtering UN-Chk'd?

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11 minutes ago, COStark26 said:

OK to leave SSL Filtering UN-Chk'd?

If permanently, the answer is obviously no.

Eset web filtering protection will not be done on HTTPS which is most web sites today. 

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@COStark26I have SSL filtering active and its working well for me as it shows on Marco's screen shot.  I am just wondering have you reset your profile on FF?  I remember having an issue at one stage, and resetting the FF profile actually helped.

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Thanks itman and BeanSlappers for the security warning and Refresh suggestion.

What Refresh involves in deletions would - for fixing just One Site - insure the most fun suicide I could conceive. Won't go through that reconstruct if about:config mods are so affected + Addons Re-install..

I'll return to SSL Filtering and see if the same oddity that caused this reverses itself later.

Normal Mode will do for now. All the Best to you both, and Marcos.

EDIT: Just Re-Set Back to SSL ON and Hancock Loaded Again in BPP. Next 2 Tries Failed. Oh, Well!

Normal it is ...........  Thanks again!

EDIT: 7/17  With Manually Added - www.jhannuities.com -- in BPP setup --- It appears that IF I Un-Chk SSL Filtering, close ESET, Hancock will Open in BPP. I then Re-Chk SSL Filtering and Hancock will open X times BUT ONLY in that Session. Close FF & I have to Re-do everything. Will use that when needed.

Walmart did Same UNTIL ver 12.2.23 inst'd, then worked OK.

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