Alex21 1 Posted July 5, 2019 Share Posted July 5, 2019 I have been using e ESET Internet Securiry for a very long time and had no problems with it. But over the past few days, I'm getting some serious CPU usage fron ekrn.exe. The CPU will always stay on 100% and the only solution is to restart the whole PC. Please, if someone knows how to fix this, please tell me. I also have Avast Premier and the realtime protection is disabled. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted July 5, 2019 Administrators Share Posted July 5, 2019 Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup? Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window. When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Alex21 1 Posted July 5, 2019 Author Share Posted July 5, 2019 It spikes the CPU even it's not scanning or updating. But I will collect the dump files. Link to comment Share on other sites More sharing options...
Alex21 1 Posted July 5, 2019 Author Share Posted July 5, 2019 5 hours ago, Marcos said: Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup? Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window. When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link. I'm just collecting Logs. I didn't enabled all, such as Internet Logs, Computer Scan Logs and ect. Because I think these aren't important Link to comment Share on other sites More sharing options...
Alex21 1 Posted July 8, 2019 Author Share Posted July 8, 2019 On 7/5/2019 at 11:43 AM, Marcos said: Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup? Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window. When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link. Since the SysInspector logs took very long to export, I done it separately, meaning that in the folder, there is eis_logs and eis_logs2 (eis_logs2 is the sysinspector only) Logs: https://www.dropbox.com/home/ESET DUMP FILES Link to comment Share on other sites More sharing options...
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