Alex21 1 Posted July 5, 2019 Posted July 5, 2019 I have been using e ESET Internet Securiry for a very long time and had no problems with it. But over the past few days, I'm getting some serious CPU usage fron ekrn.exe. The CPU will always stay on 100% and the only solution is to restart the whole PC. Please, if someone knows how to fix this, please tell me. I also have Avast Premier and the realtime protection is disabled.
Administrators Marcos 5,455 Posted July 5, 2019 Administrators Posted July 5, 2019 Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup? Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window. When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link.
Alex21 1 Posted July 5, 2019 Author Posted July 5, 2019 It spikes the CPU even it's not scanning or updating. But I will collect the dump files.
Alex21 1 Posted July 5, 2019 Author Posted July 5, 2019 5 hours ago, Marcos said: Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup? Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window. When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link. I'm just collecting Logs. I didn't enabled all, such as Internet Logs, Computer Scan Logs and ect. Because I think these aren't important
Alex21 1 Posted July 8, 2019 Author Posted July 8, 2019 On 7/5/2019 at 11:43 AM, Marcos said: Is it happening when no on-demand scan is being run? Do you have idle-state scanning disabled in the advanced setup? Please generate a complete memory dump of ekrn when the issue is manifesting. Open the advanced setup -> tools -> diagnostics, set the dump type to "Full" and click ok. Then click "Generate" (dump) in the same window. When done, collect logs with ESET Log Collector, upload the archive to a safe location and drop me a personal message with a download link. Since the SysInspector logs took very long to export, I done it separately, meaning that in the folder, there is eis_logs and eis_logs2 (eis_logs2 is the sysinspector only) Logs: https://www.dropbox.com/home/ESET DUMP FILES
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