Jump to content
Sign in to follow this  
OscarGomez

Login Failed: Connection has failed with the state of 'Not connected'

Recommended Posts

Hello, decided to upgrade my era 6.5 installation and started with the steps on the page hxxp://support.eset.com/kb6819/. Task ended and got loged out, now i try to log in but i get the error Login Failed: Connection has failed with the state of 'Not connected'.

checking eset services i see that ESET Security Management Center Server service is not starting, checking the logs i can see something failed and is now trying to erase some database tables but failing to do so. this is what appears in the log when I try to start the service:

Quote

2019-07-03 21:51:50 Information: [Thread ad4]: Loading ESET modules from C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Modules\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Local time is 2019-07-03 16:51:55
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProductLine: era
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProductVersion: 7.0.577.0
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: Locale: es_CL
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProductInstanceID: 20a49ffc-0d63-4cac-8df6-1fc6714aa550
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProgramDataDirectory: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Data\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProductConfigurationDirectory: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProgramLogsDirectory: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: TempDirectory: C:\Windows\SERVIC~2\NETWOR~1\AppData\Local\Temp\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProgramLibraryDirectory: C:\Program Files\ESET\RemoteAdministrator\Server\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Modules\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: InstallConfiguration: CrashDumpsDirectory: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Dumps\
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Hardware Fingerprint: 0100D718-7EAD-53F1-C9F8-8DEA555F5237
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded ESET modules: 1=1070,18=1708,40=1663.13,10=1267,46=1027,25=1045
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Used memory before loaded module libraries is 28756 KB
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Translator
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Translator (used 80 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Updates
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Updates (used 48 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Database
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Database (used 52 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library DataMiners
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library DataMiners (used 96 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Scheduler
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Scheduler (used 68 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Security
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Security (used 192 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library NetworkGrpc
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library NetworkGrpc (used 196 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Network
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Network (used 184 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Cleanup
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Cleanup (used 40 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Symbols
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Symbols (used 44 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library DynamicGroups
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library DynamicGroups (used 120 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library RemoteDeployment
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library RemoteDeployment (used 128 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Replication
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loaded module library Replication (used 204 KB)
2019-07-03 21:51:55 Information: Kernel [Thread ad4]: Loading module library Reports
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Reports (used 220 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Automation
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Automation (used 132 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library StaticGroups
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library StaticGroups (used 140 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library EmailSender
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library EmailSender (used 244 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library SNMPTrapSender
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library SNMPTrapSender (used 44 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library SyslogSender
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library SyslogSender (used 256 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library ReportPrinter
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library ReportPrinter (used 44 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library License
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library License (used 172 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Monitor
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Monitor (used 172 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Repository
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Repository (used 76 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Installers
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Installers (used 120 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library LogExport
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library LogExport (used 244 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Policies
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Policies (used 216 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Users
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Users (used 92 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library ConsoleApi
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library ConsoleApi (used 480 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library PushNotifications
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library PushNotifications (used 52 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Authentication
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Authentication (used 164 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loading module library Encryption
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Loaded module library Encryption (used 164 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Used memory before modules load and initialization is 33240 KB
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Initializing module CTranslatorModule
2019-07-03 21:51:56 Information: CTranslatorModule [Thread ad4]: Registering translator resource
2019-07-03 21:51:56 Information: CTranslatorModule [Thread ad4]: Module successfully initialized
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Initialized module CTranslatorModule (used 8 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Initializing module CUpdatesModule
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Initialized module CUpdatesModule (used 152 KB)
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Initializing module CDatabaseModule
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: Startup configuration builder builds successfully ...
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: Startup connection pool created ...
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: Builder rebuilds successfully ...
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: Connection pool recreated ...
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: CDBSetupperBase::PerformUpgradeIfNecessary: Checking if ETL DB is required
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: CDBSetupperBase::PerformUpgradeIfNecessary: ETL upgrade required.
2019-07-03 21:51:56 Information: CDatabaseModule [Thread ad4]: CDBSetupperBase::PerformUpgradeIfNecessary: Going to destroy tables because of previous fail: fact_fe_threat_event tbl_computers_aggr tbld_activethreats_status_engineversion tbld_address tbld_application_identifier tbld_application_parameters tbld_apps_installed_status_name_version tbld_apps_installed_status_vendor tbld_cause tbld_computers_comment tbld_computers_name tbld_deslockdiskinfo_status_diskfriendlyname tbld_deslockdiskinfo_status_volumelabel tbld_devicecontrol_device_event_device tbld_deviceinformation_device_status_manufacturer tbld_deviceinformation_device_status_model tbld_deviceinformation_device_status_serialnumber tbld_devicelocation_gps_status_provider tbld_diagnostics_diagnosticzip_event_data tbld_eesvirusdb_status_versiondate tbld_enterpriseinspectoralert_event_linktoeiconsole tbld_enterpriseinspectoralert_event_rulename tbld_exportedconfiguration_event_configuration tbld_firewallagregated_event_protocol tbld_hwinventory_chassis_status_description tbld_hwinventory_chassis_status_manufacturer tbld_hwinventory_chassis_status_serialnumber tbld_hwinventory_display_status_description tbld_hwinventory_display_status_manufacturer tbld_hwinventory_display_status_serialnumber tbld_hwinventory_displayadapter_status_description tbld_hwinventory_displayadapter_status_manufacturer tbld_hwinventory_inputdevice_status_description tbld_hwinventory_inputdevice_status_manufacturer tbld_hwinventory_massstorage_status_description tbld_hwinventory_massstorage_status_manufacturer tbld_hwinventory_massstorage_status_serialnumber tbld_hwinventory_networkadapter_status_description tbld_hwinventory_networkadapter_status_manufacturer tbld_hwinventory_printer_status_description tbld_hwinventory_processor_status_description tbld_hwinventory_processor_status_manufacturer tbld_hwinventory_ram_status_description tbld_hwinventory_ram_status_manufacturer tbld_hwinventory_ram_status_serialnumber tbld_hwinventory_sounddevice_status_description tbld_hwinventory_sounddevice_status_manufacturer tbld_identifiers_list_status_value tbld_ip_mask tbld_ip_subnet tbld_loggedusers_list_status_domain tbld_loggedusers_list_status_fullname tbld_loggedusers_list_status_name tbld_mac_address tbld_network_ipaddresses_status_address tbld_osinformation_edition_status_os_info_edition tbld_osinformation_locale_status_os_locale_language tbld_osinformation_timezone_status_time_zone_name_offset tbld_processname tbld_quarantine_uploadedfile_event_password tbld_quarantine_uploadedfile_event_path tbld_rdsensor_newcomputers_status_computer_identifier tbld_rdsensor_newcomputers_status_ipv4ipv6 tbld_rdsensor_newcomputers_status_mergedidentifier tbld_rdsensor_newcomputers_status_netcardvendor tbld_rdsensor_newcomputers_status_osname tbld_remote_host tbld_rulename tbld_scantargetsid tbld_security_product_status_nameversion tbld_srvsecproduct_scantargets_status_data tbld_static_groups_comment tbld_static_groups_name tbld_submittedfiles_event_username tbld_sysinspector_sysinspector_event_logdata tbld_threat_event_engineversion tbld_threatname tbld_used_license_status_licenseid_licenseproductname tbld_usergroup tbld_username tblf_activethreats_status tblf_applicationactivationmatrix_status tblf_appliedpoliciescount_status tblf_appliedpolicieslist_status tblf_appliedpolicyproducts_status tblf_apps_currentversion_status tblf_apps_installed_status tblf_apps_securitystatus_status tblf_apps_versioncheck_status tblf_audit_event tblf_blockedfiles_event tblf_certificates_peercertificate_status tblf_computer_connected_event tblf_computer_lost_event tblf_computercloningtickets_status tblf_computeridentityrecovered_event tblf_deslockcompatibilityinfo_status tblf_deslockdiskinfo_status tblf_devicecontrol_device_event tblf_deviceinformation_device_status tblf_devicelocation_gps_status tblf_diagnostics_devicecontrol_device_event tblf_diagnostics_diagnosticzip_event tblf_diagnostics_firewall_event tblf_diagnostics_hips_event tblf_diagnostics_spam_event tblf_diagnostics_webcontrol_link_event tblf_dynamicgroups_content_status tblf_dynamicgroupsmembership_status tblf_dynamicthreatdetectionanalyses_status tblf_eesevent__event tblf_eesvirusdb_status tblf_enterpriseinspectoralert_event tblf_epns_status tblf_exportedconfiguration_event tblf_filteredwebsites_event tblf_firewallagregated_event tblf_functionality_computer_status tblf_functionality_problemsdetails_status tblf_functionality_products_status tblf_hipsagregated_event tblf_hwinventory_chassis_status tblf_hwinventory_display_status tblf_hwinventory_displayadapter_status tblf_hwinventory_inputdevice_status tblf_hwinventory_massstorage_status tblf_hwinventory_networkadapter_status tblf_hwinventory_printer_status tblf_hwinventory_processor_status tblf_hwinventory_ram_status tblf_hwinventory_sounddevice_status tblf_identifiers_list_status tblf_loggedusers_list_status tblf_managed_products_status tblf_mdm_core_status tblf_mdm_enrollmenturls_status tblf_mdm_reenrollmenturls_status tblf_network_adapters_status tblf_network_ipaddresses_status tblf_network_mobile_status tblf_newcomputerenrolled_event tblf_osinformation_edition_status tblf_osinformation_locale_status tblf_osinformation_timezone_status tblf_performance_server_event tblf_performance_server_state_status tblf_qos_database_event tblf_qos_network_event tblf_quarantine_content_status tblf_quarantine_uploadedfile_event tblf_rdsensor_newcomputers_status tblf_repository_agent_status tblf_repository_epi_status tblf_repository_server_status tblf_repository_software_status tblf_scan_event tblf_security_product_status tblf_serverseatchanged_event tblf_spam_topdomains_status tblf_spam_toprecipients_status tblf_spam_topsenders_status tblf_srvsecproduct_scantargets_status tblf_static_groups tblf_submittedfiles_event tblf_sysinspector_sysinspector_event tblf_task_client_event tblf_task_client_trigger_notification_event tblf_task_detail_agentdeployment_status tblf_task_server_status tblf_threat_event tblf_threatsmute_event tblf_threatsmuteeitoera_event tblf_threatsmuteeratoei_event tblf_used_license_status tblf_webcontrolagregated_event
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Unloading module: CUpdatesModule
2019-07-03 21:51:56 Information: Kernel [Thread ad4]: Unloading module: CTranslatorModule
2019-07-03 21:51:56 Error: Service [Thread ad4]: [Microsoft][ODBC SQL Server Driver]

Cannot drop the table 'tbld_deslockdiskinfo_status_diskfriendlyname', because it does not exist or you do not have permission.
		
	


Appreciate any help you can give me.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...