false positive URL

[petersonal 5]

Dear Eset support!

 I think we are getting false positve reports. We are using Microsoft Exchange 2013 and Windows Server 2016 and Eset Mail Security Version 7.0.10019.0. Mail are getting quarantined. The Reason is „URL (our domain 1 of 4) found on cloud black list. We check a lot of black lists, or mail server ip and the our  domain, still we are not listed anywhere. I looked all the header infos none of the ip is blacklisted and released a the mail. It is from our partner, we do not understand why is this happening. Could you poin me how to fix this?
Thank you

[Marcos 4,706]

Unfortunately, you didn't mention what host or IP address was found on a blacklist. I'd recommend contacting your local customer care who should report it to the developers of antispam.

[petersonal 5]

I contacted our local vendor, they helped us, we were on eset cloud list. They removed us. They are still investigating why is the reason. If i do not forget i will post back if needed.