amarklin 0 Posted June 18, 2019 Share Posted June 18, 2019 Phone: LG Zone 3, (LGE VS425PP-3)running Android 5.1.1 Eset Parental Control is completely unable to block the Fun and Games apps. I have it set to 15 minutes, and I'd expect it to shut off after that period, but instead it doesn't appear to have any effect, just tracks the usage and lets me know that my daughter "exceeded" the supposed hard limit to those apps. Am I doing something wrong, or is this function broken, and if so how do I fix it? Thanks, Al Marklin Link to comment Share on other sites More sharing options...
Administrators Marcos 5,228 Posted June 18, 2019 Administrators Share Posted June 18, 2019 Please open a support ticket via the built-in form so that logs are submitted to customer care for perusal. Link to comment Share on other sites More sharing options...
amarklin 0 Posted June 19, 2019 Author Share Posted June 19, 2019 Submitted via the phone this morning, 6/19/19 at 8:40am Link to comment Share on other sites More sharing options...
amarklin 0 Posted July 9, 2019 Author Share Posted July 9, 2019 So I've heard nothing from support, and the issue persists. I've sent the logs from the device, and heard nothing back. I can't say I recommend this app to anyone. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,228 Posted July 9, 2019 Administrators Share Posted July 9, 2019 I've inquired ESET LLC and allegedly there have been several iterations with you (email address *s@m.....s.com). Last time customer care suggested using Live chat to speed up resolution. Link to comment Share on other sites More sharing options...
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