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DamiaNpl

ESET Live Grid is not accessible

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my license expired. I renewed it for 2 years. Activated new license. Updates went through but I get a notification that Eset Live grid is not accessible... the credentials used to access Eset live grid servers is not correct.

 

I uninstalled nod32, rebooted, reinstalled using the installer downloaded fresh from the website. Put in the activation key... everything went through, all updates but still the same notification with the eset live grid. 

 

How do I fix this?

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Please provide you public license ID or logs gathered with ESET Log Collector.

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35 minutes ago, Marcos said:

Please provide you public license ID or logs gathered with ESET Log Collector.

I have private messaged you the logs. 

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Not sure what changed/happened.

 

The notification has disappeared and everything seems to be working now

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I think it was because your previous license expired about 2 weeks prior to renewing the license. In such case, it takes a little bit until license information is updated on servers. Had it been renewed on time, the product would have continued to work seamlessly after the renewal.

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Posted (edited)

Same exact situation. Same Issue.  Eset needs to fix this.

Eset Livegrid  error.jpg

Edited by MarcFL

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