Unable to report false positive for blacklisted site

[pardesign 0]

Hi,

A client's website is blacklisted and we tried following instructions on https://support.eset.com/kb141/#SubmitWebsite but when we send the email we get a "Message rejected." error.

Is there something else we can do?

To: samples@eset.com
Cc: 
Bcc: 
Date: Fri, 14 Jun 2019 10:17:26 -0400
Subject: Domain whitelist example.com
The following URL is being blocked/blacklisted: hxxp://example.com/

Explanation:
The URls at the source of the blocking (eg.: hxxp://example.com/images/malicious-url) are not on the site and give 404s.

We believe the hosting provider removed the files.

The site is only 1 html file with 4 images and a css file so it's hard to hide anything malicious.

And so the site is currently clean.

 

[Marcos 4,187]

What website did you want to report?

[pardesign 0]

savon-olympic.net

[Marcos 4,187]

It appears that phishing has been removed. The website will be unblocked.

[pardesign 0]

Ok thanks. Still weird that we couldn't mail samples@eset.com.