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Unable to report false positive for blacklisted site


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Hi,

A client's website is blacklisted and we tried following instructions on https://support.eset.com/kb141/#SubmitWebsite but when we send the email we get a "Message rejected." error.

Is there something else we can do?

To: samples@eset.com
Cc: 
Bcc: 
Date: Fri, 14 Jun 2019 10:17:26 -0400
Subject: Domain whitelist example.com
The following URL is being blocked/blacklisted: hxxp://example.com/

Explanation:
The URls at the source of the blocking (eg.: hxxp://example.com/images/malicious-url) are not on the site and give 404s.

We believe the hosting provider removed the files.

The site is only 1 html file with 4 images and a css file so it's hard to hide anything malicious.

And so the site is currently clean.

 

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